Customer Service Agent

Customer Service Agent

Shift Schedule:

09:00–17:00, 11:00–19:00, 17:00–01:00, 19:00–03:00
(Night shifts 2–3 times per month)  

 *Ability to work in all shifts is required.

Salary: 160,000 AMD

• Handle customer inquiries via Digital Service Channels: inbound and outbound call center, chat, Email, Social Media


• Provide customers with the data regarding new and existing services/campaigns


• Register Customer problems and requests correctly and accurately


• Verify any kind of information related to subscribers


•  Follow a high level of customer data confidentiality


•  Follow company standards in customer service


• Proper knowledge of Company products/ services/promotions/standards.

• Fluency in Armenian, good knowledge of Russian, and English will be considered a plus.


• Excellent Communication Skills


• Multitasking skills


•  Stress tolerance


• Adaptability to changes


•  Quick learner.