Client Experience Transformation (CXT), Analyst - (Edinburgh, Scotland, United Kingdom)

About this role

Client Experience Transformation (CXT), Analyst

About BlackRock

BlackRock’s purpose is to help more people experience financial well-being. As a fiduciary to investors and a leading provider of financial technology, our clients turn to us for the solutions they need when planning for their most important goals.

About Client Experience

Our mission within the Client Experience (CX) organization is to make it easier for clients to do business with BlackRock, making service so simple it becomes a source of alpha.

We are organized across 4 key pillars:

• Client Experience Delivery - client-facing teams orchestrating all aspects of service delivery, and onboarding teams bringing new business onto our platform.
• Client Experience Operations - core client operations teams driving reporting, billing, and onboarding due diligence across the globe.
• Client Experience Transformation - accelerating progress towards our CX mission via research and competitive insights, analytics, marketing, business and change management.

Team Overview

The Client & Portfolio Data teams are integral parts of the wider Client Experience Transformation function at BlackRock, working collaboratively to ensure the integrity and accuracy of client entity and portfolio data across Aladdin applications within a dynamic and fast-paced environment.

Our primary responsibilities are to oversee the integrity of the enterprise-wide client data model including client firms and contacts, client portfolios and BlackRock products, as well as the management of client contracts and other legal documents globally. We play an active and transparent role, working closely with Onboarding and critical internal stakeholders to maintain high levels of portfolio data integrity and ensure compliance with regulatory reporting obligations.

Utilising Aladdin proprietary tools, our teams ensure that all client and portfolio data is accurately stored and maintained, facilitating elite client service experiences for new and existing clients, enabling stakeholders to fulfil their fiduciary responsibilities. Our work is essential as the data we handle is consumed downstream by many teams for both internal and external purposes, contributing to the overall success and reputation of BlackRock in the financial industry.

We are seeking a hardworking, results-oriented learner with strong work ethics who can adapt to a fast-paced group in a wide-ranging and consistently evolving environment. As a Client & Portfolio Data Analyst, you will understand the importance of quality data and strive to maintain its integrity in our systems. You will have an opportunity to apply to develop your knowledge, demonstrate your ability to analyse information, ask questions, and draw conclusions.

Primary responsibilities include: 

• Ensure accurate reflection and maintenance of client data across our Aladdin enterprise.
• Develop and execute complex SQL queries.
• Collaborate with team members to maintain consistency in client entity data.
• Monitor the health of client entity records.
• Maintain and monitor project documentation using project tracker tools.
• Build positive relationships across the organization by actively listening to internal partners.
• Identify opportunities for improvement to lower error risk and increase efficiency.
• Assist in supporting projects and resolving data exceptions.
• Partner with colleagues to accurately create, maintain, and terminate client entity data in Aladdin.
• Identifying opportunities to enhance our data governance model through processes enhancement, tooling, or technology.

 Experience, Skills, & Qualifications

• Strong control/risk mitigation mentality with ability to know when to advance issues.
• Organized and detail oriented with strong time management skills.
• Good communication (verbal and written) skills.
• Experience with business applications including Excel, Word, PowerPoint, and SQL.
• Proficiency in SQL and Basic Python skills are considered advantageous for this role.
• Excellent work ethic and willingness to contribute beyond the scope of one's role to achieve team and firm objectives.

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being.  Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock

BlackRock is proud to be an Equal Opportunity Employer.  We evaluate qualified applicants without regard to age, disability, race, religion, sex, sexual orientation and other protected characteristics at law.