Client Communications Coordinator

Join a rapidly growing advertising agency, where we focus on helping clients succeed on the Amazon advertising platform. Be at the forefront of our client relations team and lead the way to success with your outstanding organizational and communication skills.

Your Mission: Day to Day Responsibilities

As a Client Communications Coordinator, you'll be the primary point of contact for a subset of our clients. Your day-to-day responsibilities include:

• Manage client communications, ensuring timely and professional responses.
• Serve as a liaison between clients and PPC Account Managers, ensuring account objectives are met.
• Prepare for and conduct biweekly or monthly client calls, delivering performance reports and actionable insights.
• Track and analyze advertising performance, providing clear explanations to clients.
• Hold PPC Account Managers accountable for delivering client goals.
• Report directly to the COO, sharing progress, challenges, and client updates.
• Keep current information up-to-date in our knowledge base and team tools.

Your Toolbox: Skills to be Successful

To thrive in this remote role, you should have:

• Organization: Ability to manage your own time and delegate when necessary, with a focus on accountability and task follow-through.
• Communication: Exceptional skills in client relationship management and team collaboration.
• Creativity: Proactive in discovering innovative ways to delight our clients.
• Amazon Advertising Knowledge: Basic understanding of Amazon PPC, or the eagerness to learn with our support.
• Customer Support: Prior experience in maintaining strong client satisfaction.
• Tech-Savvy: Comfortable with tools like Google Suite, Slack, Teamwork, and Excel.
• Flexible Availability: Work within North/South American or EU time zones for seamless communication.

Your Perks: What's in it for you

• Working completely remote
• Location independence
• 15 paid leave days
• Quarterly bonus
• Annual (performance-based) salary increase policy
• Great opportunity to grow
• Receive the training needed to sharpen your Amazon advertising skills and take your career to new heights.
• You’ll be joining a high-level and fast-paced team, working with exciting businesses and projects

Why Adaptive Teams?
At Adaptive Teams, we don’t just fill positions – we create pathways to success. Whether you’re a seasoned pro or just starting out, we’re here to help you grow, innovate, and make an impact. If you’re looking for exciting opportunities and, a team that’s as passionate as you are, this is the place to be.

What to Expect from Our Application Process?
Once you apply, you’ll receive an email guiding you through the next steps, including an assessment tailored to the role.

After that, we’ll ask you a few brief questions about your experiences and work style—this is your opportunity to showcase what makes you unique and how you approach challenges. Be sure to check your inbox (and your spam folder, just in case) for further instructions.

We understand your time is valuable, so we strive to keep the assessments under 45 minutes whenever possible, though some roles may require a slightly longer time investment.

Once selected, you’ll have the chance to schedule an interview with our team. We aim to make the process as smooth and transparent as possible, so you’ll always know where you stand.