Assistant DevOps Engineer - myCareer - Australia

Assistant DevOps Engineer

• Permanent ongoing
• Sydney
• Clerk 5/6

The NSW Data Analytics Centre (DAC) is leading the
charge in data-driven innovation, delivering smarter, more efficient services
across the state. Our Service Management Team ensures seamless
operations and robust support for our stakeholders by adhering to DevOps
principles and best practices. Join a high-performing team where your
contributions will directly impact critical services, improve processes, and
enhance organisational efficiency.

About the Role
We are seeking a motivated and aspiring Assistant DevOps Engineer to
join our dynamic team. In this role, you will apply DevOps principles to
support and maintain our data analytics platforms, automate workflows, and
provide proactive technical support. You’ll also handle Level 1 customer
tickets for platforms like Azure, Azure Data Factory (ADF), Snowflake, Tableau, and Power BI, ensuring smooth and efficient operations.

This position is perfect for someone with a basic
understanding of networking and cloud environments, coupled with a strong
willingness to learn and grow their skills in a supportive and fast-paced
environment.

Key Responsibilities

• Support
  the automation of workflows and user lifecycle management (e.g.,
  onboarding/offboarding).
  
• Assist
  with the maintenance of the Configuration Management Database (CMDB).
  
• Troubleshoot
  and resolve technical issues to ensure system availability and
  performance.
  
• Address
  Level 1-3 customer tickets across data analytics platforms, including
  Azure, ADF, Snowflake, Tableau, and Power BI.
  
• Participate
  in patch management activities, including monthly updates and
  critical ad-hoc patching.
  
• Collaborate
  with team members to develop tools and processes that improve operational
  efficiency while following DevOps principles.
  
• Maintain
  clear documentation of workflows, processes, and solutions to support team
  knowledge sharing.

About You
We’re looking for someone who is:

• Technically
  Curious: Eager to learn new tools, technologies, and practices while
  applying DevOps principles to improve workflows and resolve issues.
  
• Cloud
  & Network Savvy: Has a basic understanding of networking
  concepts and cloud environments like Azure or AWS, with a
  willingness to deepen their knowledge.
  
• Problem-Solving
  Oriented: Able to troubleshoot effectively and deliver practical
  solutions.
  
• Collaborative:
  A team player who thrives in a supportive, high-performing environment.
  
• Customer-Focused:
  Proactive in resolving customer issues and improving user experiences.
  
• Adaptable:
  Ready to embrace diverse challenges and learn new technologies.

Essential Skills and Qualifications

• Experience
  with service management or ticketing systems (e.g., Zendesk, Jira).
  
• Prior
  experience in technical support or a service management role is
  advantageous.
  
• Basic
  understanding of networking concepts (e.g., IP addresses, subnets,
  DNS) and cloud environments (e.g., Azure, AWS, or Google Cloud).
  
• Familiarity
  with scripting languages (e.g., Python, PowerShell, Bash).
  
• Awareness
  of DevOps principles and practices (CI/CD experience is not
  required).
  
• Knowledge
  of data analytics platforms such as Azure, ADF, Snowflake,
  Tableau, or Power BI is a plus.
  
• Strong
  communication skills, both written and verbal.
  
• A
  relevant degree in Computer Science, IT, or related
  fields—or equivalent professional experience.

Why Join Us?

• Be
  part of a forward-thinking organisation that drives data-driven
  innovation.
  
• Gain
  exposure to impactful projects that improve services across NSW.
  
• Collaborate
  with a supportive, mentorship-focused team that values growth and
  knowledge-sharing.
  
• Enjoy
  flexible working arrangements and opportunities for professional
  development.
  

Salary Grade 5/6, with the base salary for this role starting
at $93,295 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please
contact Nathan Ly via Nathan,Ly@customerservice.nsw.gov.au.

Visit the
Capability Application Tool to prepare for the recruitment process by accessing
practice application and interview questions based on the focus capabilities
listed in the role description.

Closing Date: Monday 20th January 2025 @ 10am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives
you the opportunity to help improve government services and be part of reform that
benefits people across NSW.  We are
focused on delivering excellent customer service, digital transformation, and
regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive
workplace   

The
strength of our workforce lies in its diversity and embracing difference, while
the key to our success is leveraging the contributions of employees with
different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may
require adjustments to allow you to fully participate in this selection process
(including an alternate format of the application form) please contact Nathan,Ly@customerservice.nsw.gov.au or 02 9494 8351.

For more information, please visit

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