Account Manager (Crypto Institutions)

About the team + role

We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards.

Robinhood is looking for a dynamic and client-centric Account Manager to join our high-performing account management team. This role is critical in ensuring our institutional clients receive outstanding service and value. You will nurture key client relationships, and help elevate the client experience through proactive engagement, strategic insights, and white-glove support.

This role is based in our New York City office, with in-person attendance expected at least 3 days per week.

At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams.

What you’ll do

1. Serve as a trusted advisor and point of contact for high-value institutional and premium clients.
2. Proactively identify upsell/cross-sell opportunities within the existing client base.
3. Be responsible for the onboarding experience for new institutional clients, ensuring a seamless transition into Robinhood’s ecosystem.
4. Collaborate with internal teams (Sales, Product, CS, Legal) to deliver tailored client solutions.
5. Regularly track and report on client health metrics, budget alignment, and forecast performance.
6. Lead client meetings, take notes, and drive actionable follow-ups.
7. Escalate and resolve premium client issues with urgency and empathy—managing cases end-to-end via phone, chat, and email.
8. Communicate proactively about product updates, system changes, downtimes, and surveys.
9. Be available for a rotating on-call schedule during weekends and holidays.
10. Contribute to broader team goals and help shape internal strategy with market insights and client feedback.

What you bring

1. 3+ years of experience managing client relationships in fintech, crypto, or financial services.
2. Deep knowledge of the crypto industry and financial technology landscape.
3. Demonstrated ability to scale accounts and build long-term client partnerships.
4. Proven success with upselling, renewals, and retention.
5. Analytical mindset—confident with KPIs, forecasting, and financial metrics.
6. High emotional intelligence and a customer-first mindset, especially under pressure.
7. Strong operational discipline—can handle ambiguity and thrive in a fast-paced, lean environment.

Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected base pay range for this role is based on the location where the work will be performed and is aligned to one of 3 compensation zones. For other locations not listed, compensation can be discussed with your recruiter during the interview process.

Base Pay Range:

Zone 1 (Menlo Park, CA; New York, NY; Bellevue, WA; Washington, DC)

$85,000 - $100,000 USD

Zone 2 (Denver, CO; Westlake, TX; Chicago, IL)

$75,000 - $88,000 USD

Zone 3 (Lake Mary, FL; Clearwater, FL; Gainesville, FL)

$66,000 - $78,000 USD