VIP Account Manager (English Speaking)

Who are we?

Welcome to Multiple (https://themultiple.com), your go-to iGaming service provider. We’re here to empower iGaming operators, allowing them to thrive in such a volatile industry. Our years of expertise, cutting-edge technology, and passion for delivering extraordinary player experiences make us the right choice for any company looking to elevate their success. We offer a range of iGaming offerings such as; Gaming Services, Casino Marketing, Sportsbook Marketing and Operations, Creative, Data and B.I, Operations (CS, RPF, KYC), VIP Management, Acquisition, Social Media, Content, Product, Legal and Compliance.

The Role:

We are looking for a VIP Account Manager (English speaking) to join our growing team and take full ownership of a portfolio of high value accounts. This role is heavily revenue driven, focused on maximising player lifetime value through strategic account management, upselling, retention and reactivation initiatives.

Key Responsibilities:

• Own the performance of a portfolio of high value accounts, with clear revenue, retention and growth targets.


• Drive net revenue growth through proactive upselling, cross-selling and reactivation strategies.


• Build strong, long-term relationships with VIP players, positioning yourself as the primary and trusted point of contact.


• Monitor account activity and KPIs daily to identify immediate sales opportunities and revenue risks.


• Deliver a proactive, high-touch sales approach via phone, email and messaging platforms.


• Analyse performance data to identify trends, optimise account strategies and maximise lifetime value.


• Plan, negotiate and execute tailored offers, incentives, and bonuses aligned with revenue goals.


• Provide actionable insights and feedback to senior stakeholders to support revenue optimisation and VIP strategy development.

 Requirements:

• 1+ years of experience in VIP Management, or similar commercial role, ideally within iGaming or a high value digital environment.


• Proven ability to consistently hit or exceed revenue and retention targets.


• Strong sales mindset with excellent negotiation, persuasion and closing skills.


• Deep understanding of customer behaviour, monetisation strategies and lifecycle value.


• Highly analytical and data driven, comfortable working with KPIs, dashboards and performance metrics.


• Excellent communication and relationship building skills.


• Ability to work autonomously, manage complex portfolios, and prioritise revenue impact.


• Fluent in English (spoken and written).
  
  

What we offer:

• Attractive remuneration package


• Health insurance cover from the first day of work


• Wellness benefit (after probation)


• Optician/Spectacle and Blue Lens Benefit (after probation)


• Breakfast/lunch all week


• Monthly snacks allowance


• Training support


• Modern office facilities


• Dog-friendly workplace


• Exciting Company Events


• Monthly Beer Fridays


• Eur1,000 Refer a friend bonus


• Relocation package (if required)

You should not apply if...

• You want a normal 9-5 job. This role is not easy & requires an all-in mentality. We are looking for team members who will put in the work that others won`t.


• You cannot take constructive feedback.


• You can`t handle stress and pressure.


• You have the mindset of "Quick Money", this is a marathon, not a sprint.


• You do not embody our core values.