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Tech Training Assistant

Gaming Innovation Group
Full-time
On-site
Newport, Wales, United Kingdom

Tech Training Assistant

Department: Operations

Employment Type: Full Time

Location: Malta

Reporting To: Alejandro Uribe Pons



Description

GiG’s Product Training team handles external operator as well as internal staff training on subjects ranging across the whole iGaming industry and GiG’s products. We play a key role in launching new and exciting Casino and Sportsbook brands, as well as being responsible for the training of GiG employees and GIG’s internal brands.
 


Key Responsibilities


  • Deliver induction and product training to internal GIG operators and GiG staff.

  • Deliver Escalations training to all staff using the GiG Core platform.

  • Maintain existing documentation and teaching resources.

  • GiG internal help desk for product related questions

  • Maintain the team’s knowledge sharing channels

  • Contribute to the company’s culture of learning 

  • Aid in the delivery of the team’s development projects and objectives



Requirements


  • University level English language skills, with a proven ability to write extensive documents.

  • Extensive project management abilities, able to handle multiple simultaneous projects.

  • Excellent time-management and can work unsupervised for the most part.

  • Exceptional communication, interpersonal, teaching and presentation skills.

  • Proven ability to quickly learn all aspects of technical software product.

  • Excellent reading and writing skills.

  • Experience training staff in a medium/large size business

  • Strong passion for learning new skills, tools, processes, and techniques and teaching that knowledge to others.

  • Ability to travel to client sites to deliver training, sometimes with short notice.

  • Experience working in a multi-cultural team environment.

  • Ability to apply and adjust training techniques in accordance with the audience's needs and training content. 

  • Ability to apply and adjust training techniques in accordance with the audience's needs and training content. 

  • Bachelor’s degree in Management, English or Business discipline preferred. 



Benefits


  • Great career development opportunities

  • Hybrid working model

  • International Health Insurance

  • Health and Wellbeing Package (350 EUR per year)

  • Birthday Day Off

  • Me Time - 1 day off per year