Sr. Communications & Email Marketing Associate

Founded in 2017, NinjaHoldings works to give everyday Americans better access to financial services than traditional institutions typically provide. Through our CreditNinja and NinjaCard brands, we offer digital banking and lending products designed for consumers often overlooked, paired with incentives that support long-term financial improvement. Our Edge brand extends this expertise to other companies, providing underwriting, fraud detection, and analytics services. Headquartered in Chicago with a distributed global workforce, we are a lean, growing organization committed to advancing consumer finance in the US.Job SummaryNinjaHoldings is seeking a highly skilled and results-driven Sr. Communications & Email Marketing Associate to develop, execute, and optimize email, SMS, and push campaigns. As the owner of customer communications, you will manage the full lifecycle, including strategy, building and QA, execution, and reporting. You will use data-driven insights to optimize segmentation, improve deliverability, and maximize customer conversion and retention. The ideal candidate is highly detail-oriented and analytical, with a willingness to take on meaningful ownership and day-to-day autonomy.Key Responsibilities:Build and execute email, SMS, and push marketing campaigns to drive new customer acquisition, retention, and engagementSupport day-to-day tasks including, but not limited to: developing, launching, analyzing and iterating on A/B tests to improve the overall customer experienceDebug technical issues related to HTML/CSS, journeys, lists, and other aspects of email executionMonitor and maintain email deliverability, reduce spam compliants, and improve open and click-through ratesBuild and maintain dashboards to investigate anomalies and monitor and report on performanceUtilize competitive marketing research and product intelligence to understand the competitive landscapeCollaborate with our PM and engineering teams to create requirements and assist with the development of marketing-related featuresIdeal Candidate Will Have:4+ years of experience in email, CRM, or lifecycle marketing, preferably in financial services or other highly regulated industriesProficiency in multichannel marketing platforms such as Iterable, Braze, Marketo, or similar automation toolsStrong technical skills including knowledge of HTML/CSS and working with SQL for querying relational databasesAdvanced analytical skills with the ability to interpret complex datasets and translate insights into actionsExperience in A/B testing, multivariate testing, and journey optimizationProven experience with project management, including the ability to prioritize tasks and adapt to shifting business prioritiesComfortable leveraging AI tools to improve workflow efficiency and campaign qualityExceptional written communication skills, strong sense of ownership, and attention to detailAdditional Pluses:Experience working in a remote environmentExperience with referral and affiliate marketingExperience with Figma, Canva, Validity/LitmusBenefits & Perks: Flexible Paid Time OffHealth Benefits with generous medical, dental and vision insurance plans401(k) with matching contributionPaid Family LeaveAnnual Wellness & WFH SubsidiesEmployee Referral ProgramRemote first culture with convenient downtown office in the heart of the city IMPORTANT NOTICE:Please carefully review communications to ensure that they are from the official Breezy applicant tracking platform (@breezy-mail.com) or an official NinjaHoldings brand email: @ninjaholdings.com, @creditninja.com, @ninjacard.com, or @edgescore.com. If you have been contacted regarding a job opening at NinjaHoldings from any other email address, including similar email variations, this is NOT a trusted source. We recommend that you refrain from responding to suspicious emails and file a complaint with the FBI's Internet Crime Complaint Center (IC3) at https://www.ic3.gov. For questions or to confirm the authenticity of a communication, please email hr @ninjaholdings.com.