Senior Workforce Management Specialist

• Organizing, coordinating, supervising and verifying the working schedule, the rotation at the gaming tables, attendance for the Operations Department.


• Working closely alongside the HR department;


• Cooperating with the Team Managers regarding requesting, approving and scheduling time off for employees and ensuring all positions are filled to meet staffing requirements;


• Submitting reports, clearing work inconsistencies, and coordinating the current schedule; 


• Managing other various administrative tasks per request from the direct Supervisors or Upper Management.


• Creating daily staffing reports, verifying employees' work hours, requested time off;


• Developing and maintaining staffing plans to ensure adequate coverage for all business units;


• Tracking attendance and monitoring adherence to schedules;


• Ensuring compliance with all regulatory requirements related to staffing and scheduling procedures;


• Verifying work schedules for employees to ensure the appropriate amount of staff is available for each work shift;


• Preparing all files with Studio rotations for the incoming shift;


• Design and plan work monthly shifts. They investigate staffing needs and staff accordingly (opened/closed tables) and assist in new employee onboarding.


• Daily shifts -  implementing the rotations. They investigate staffing needs on a daily basis and staff accordingly (opened/closed tables).


• Develops and presents reports on staffing data and verifies and repairs scheduling inconsistencies.


• They take care of administrative duties requested by Supervisors or Managers and coordinates with all the other OPS teams to ensure a smooth workflow.

What makes you a strong candidate:

• Excellent organizational skills;


• Bachelor's degree in Business Management, Human Resources, Law or a related field would be considered a plus;


• Proficient in Microsoft Office Package and experience with workforce management software;


• Ability to work independently and manage multiple tasks simultaneously;


• Strong interpersonal talents and attention to detail;


• Minimum 6 months of experience on a similar position;


• Good verbal and written command of English and Bulgarian;


• Excellent business communication skills;


• Willingness to work in an office- shift system;

• We offer an advantageous start salary;


• A detailed company training on highest standards;


• Tremendous growth opportunities in a large fast moving international company;


• Additional health insurance (outpatient & hospital medical care, dental care, coverage of dioptric glasses and more);


• Public transportation cards;


• MultiSport card, covered by the Employer;


• Food vouchers 82 EUR monthly


• Working place situated a few steps form a subway line;