Senior Systems Analyst, RevOps Tech & Systems - Global Dining

DescriptionAs a Senior Systems Analyst for the Revenue Operations Tech & Systems team, you will serve as a technical owner of the Restaurant Organization's go-to-market systems ecosystem. You will design, build, and optimize the technology that powers our Sales, Customer Success, Marketing, and Revenue Operations teams, creating scalable solutions that enable growth across the business.This role blends systems architecture, Salesforce administration, integrations, automation, and business process engineering. You'll partner with stakeholders across Resy and American Express to translate business needs into technical solutions, build reliable system integrations, improve data quality, and continuously evolve our revenue technology stack.The ideal candidate enjoys solving operational challenges through technology, has a systems-first mindset, and thrives building scalable solutions that reduce manual work, improve data integrity, and enable business growth.ResponsibilitiesRevenue Systems Architecture & AdministrationOwn the architecture, administration, governance, and ongoing optimization of the Restaurant Organization's revenue technology ecosystemParticipate in QA (quality assurance), user acceptance testing (UAT), edge-case testing, and hypercare initiatives during system rollouts or enhancementsDesign and implement scalable Salesforce solutions using Flows, custom objects, Lightning pages, validation rules, approval processes, permission sets, record types, and declarative automationDevelop system architecture that supports evolving business processes while maintaining data integrity, security, and scalabilityEstablish governance and best practices for CRM configuration, release management, change control, and system documentation Integrations & AutomationDesign, implement, and maintain integrations between Salesforce and third-party applications using APIs, middleware, and native integrationsBuild scalable automation that streamlines lead routing, opportunity management, onboarding, renewals, billing, contracting, and customer lifecycle workflowsIdentify opportunities to eliminate manual processes through automation and workflow optimizationPartner with Engineering and IT teams to support custom integrations and data synchronization across business systems and to ensure clean, scalable, and compliant system operationsMonitor integration health, troubleshoot failures, and proactively resolve system issues Technology Strategy & Platform ManagementProvide strategic input, evaluate, implement, and optimize revenue technology solutions that improve operational efficiency and user experienceManage administration of third-party GTM applications, including licensing, provisioning, configuration, and vendor relationshipsLead technical implementation of new platforms from requirements gathering through deployment and user adoptionContinuously assess platform utilization and recommend enhancements based on evolving business needs Data & Process EngineeringDesign scalable business processes that support Sales, Customer Success, Finance, and Marketing operationsImprove CRM data quality through validation, automation, governance, and ongoing auditsPartner with Revenue Operations leadership to define technical solutions for strategic initiativesDevelop reporting infrastructure and support data models that enable accurate forecasting and operational insightsCreate technical documentation and system diagrams, and Support training and documentation efforts to ensure smooth adoption of new tools and processes Cross-Functional PartnershipCollaborate closely with key stakeholders across RevOps, Global Dining, and American Express teams on cross-functional initiativesServe as the technical subject matter expert for Revenue Operations systemsManage the intake, prioritization, and execution of system enhancement requests while balancing strategic initiatives with operational support Cross-Functional CollaborationWork in tandem with leadership to align system capabilities to business goals and guide technology-related decisionsHelp shape operational processes by identifying opportunities for automation, simplification, or scaleQualifications2–4 years of experience in Revenue Operations, Business Systems, Sales Operations, Salesforce Administration, or Revenue Operations Engineering, preferably in a fast-paced, cross-functional environmentSalesforce Administrator CertificationDeep hands-on Salesforce Administration experience with expertise in declarative development and platform architectureExperience designing scalable CRM solutions and business process automationStrong understanding of Salesforce APIs, integrations, Connected Apps, and authentication methodsExperience working with integration platforms such as Workato, MuleSoft, Zapier, Make, Boomi, or similar middleware solutionsFamiliarity with REST APIs, webhooks, JSON, and system integration conceptsExperience supporting complex revenue technology ecosystems including Salesforce, Outreach, Chili Piper, DocuSign, CPQ platforms, Zuora, Hubspot, or similar SaaS-supporting applicationsExperience implementing lead routing, account assignment, territory management, quoting, contract lifecycle, and customer success workflowsStrong understanding of SaaS go-to-market processes and revenue operations best practicesExperience with release management, sandbox environments, testing, and change managementComfortable gathering technical requirements and translating business needs into scalable systems solutionsExcellent problem-solving and analytical skills with a focus on process improvement and scalable designStrong communication skills with the ability to explain technical concepts to business stakeholdersComfort with ambiguity and evolving priorities; able to remain steady through organizational changePreferred QualificationsAdvanced Administrator or Platform App Builder certifications are a plusExperience with Apex, SOQL, Lightning Web Components, or other Salesforce development tools is a plusWorking knowledge of SQL, Snowflake, or other data platforms is a plusExperience with Git, DevOps Center, Copado, Gearset, or other Salesforce deployment toolsExperience with Zuora CPQ, Zuora Billing, Snowflake, Tableau, or modern RevOps technology stacksExperience in a high-growth SaaS, marketplace, or technology company familiarity with risk and compliance processes in a SaaS or payments environmentPassion for building scalable systems that enable operational excellence and exceptional user experiences