Senior Product Manager (Hybrid - NYC)

Company DescriptionAbout Expert InstituteExpert Institute is a fast-growing company that is building the future operating system for the legal industry—connecting attorneys with the expertise they need to win cases and transforming how millions of people access justice through the insights provided by expert witnesses.Our team builds products and experiences for clients, employees, and internal teams—tools that streamline case intake, leverage AI to intelligently process legal documents, and bring unprecedented transparency to a historically opaque industry.Job DescriptionWe're looking for a Senior PM to own one of Expert Institute's core service lines end-to-end — not just the product, but the business. That means two jobs in one: grow it, and scale it.KPI #1: Grow. Acquire new users by making the product meaningfully better. You are the voice of the customer — diagnosing their problems, translating them into product bets, and shipping solutions that drive adoption.KPI #2: Scale. We're growing faster than manual processes can keep up with. Build the tools and workflows that let our team meet that demand — saving time, reducing friction, and freeing people to do their highest-value work.This is a rare role: you're simultaneously building a growth product and enabling the team behind it to operate at a new level. The bridge between those two is your job to build.What you'll do:Own the roadmap, strategy, and quarterly goals for your line of businessSpend significant time with customers — attorneys and experts — to surface unmet needs and define requirementsLead agile development end-to-end: stories, sprints, releases, escalationsPartner with ops and engineering to build internal tools that help our team move faster and serve more clientsDefine success metrics and hold the team accountable to themCollaborate with GTM on positioning, enablement, and launchesThe ProductsMedical Record Review helps attorneys determine whether a case is worth taking on. We review the records, assess the merits, and give attorneys the clarity they need to make confident decisions faster.AI Radar gives attorneys a powerful edge in their case strategy. By leveraging AI to analyze millions of court documents, publications, social media profiles, and other artifacts, AI Radar delivers in-depth intelligence on opposing expert witnesses — surfacing conflicting testimony, potential biases, and questionable credentials before they become surprises at trial.Workspace is the collaboration platform connecting experts and attorneys throughout the lifecycle of a case. From time tracking and invoicing to payments, Workspace makes it remarkably easy for experts to manage their casework — and for attorneys to work with them seamlessly.You'll be the product leader for one of these lines, embedded alongside the business leader who runs it day-to-day.Qualifications6+ years in product management, ideally with a services business you helped scaleProven track record owning a line of business — you think in revenue and unit economics, not just featuresExperience driving PLG or self-serve adoptionInstinct for where teams are bottlenecked and how product can unblock themDeep customer empathy backed by direct, regular customer contact — not secondhand researchStrong communicator who can align engineers, ops, and executives without losing velocityFor Workspace candidates: hands-on experience with payments infrastructure (e.g. Stripe) and building financial workflows — invoicing, payouts, time tracking — is requiredThis role reports to the VP of Product and is based in our Wall Street office.Additional InformationWork EnvironmentThis is an on-site role based in the historic Wall Street area, Tuesday through Thursday. Occasional after-hours support may be required for urgent product needs.  The position offers a high level of visibility and engagement with teams across departments and locations.Benefits:Team lunch on Wednesdays, as well as occasional outings and community service activities that are intended to build collegiality and interpersonal connections with colleaguesStrong health, dental, and vision options as well as a significant 401(k) matchUnlimited PTO after two years of serviceAll information provided will be kept confidential in accordance with EEO guidelines.