Job Requisition ID #26WD95614Position OverviewWe are seeking a data-driven and customer-focused Senior Product Manager to define and lead the platform, a core system that powers how Autodesk communicates with customers across email, web, and in-product experiences.. In this role, you will own foundational platform capabilities that ensure customer communications are trusted, compliant, reliable, and scalable. This role is ideal for a Senior PM who enjoys working on platform and systems-level problems, thrives in cross-functional environments, and wants to shape technology used by millions of customers worldwide. Open to hybrid / remote candidates in Canada and US, EST timezone. ResponsibilitiesExperience with customer communication platforms, marketing technology, or lifecycle engagement systemsDefine and evolve platform standards for governance and policy across channelsDrive platform reliability, observability, and deliverability health, ensuring high availability and consistent performanceDrive integration of external systems such as product usage data, account data, analytics, and ML servicesEnsure strong platform observability and deliverability health, identifying risks and opportunities for improvementConduct market, competitive and trend analysis to inform product opportunitiesDefine and own product success metrics and KPIs, and use data to drive continuous improvementCollaborate with peer Product Managers, research, user experience design, technical architecture, and engineering to ensure foundational capabilities enable personalization, experimentation, and multi-channel orchestrationPartner with Legal, Privacy, Security, and regional teams to ensure global compliance and trusted delivery at scaleTranslate long-term vision into clear, actionable platform milestones while managing technical dependencies and tradeoffsCommunicate platform strategy, risks, and progress effectively to leadership and cross-functional stakeholdersPartner with Legal, Privacy, Security, and regional teams to ensure global compliance and trusted delivery at scaleMinimum qualifications7+ years of experience in Product Management, with experience owning platform or infrastructure productsProven experience building or scaling global enterprise platformsWorking knowledge of data governance, privacy, compliance, and trust frameworks in global productsExperience working closely with Engineering on technical systems, integrations, and APIsExperience with AI/ML product integrationStrong analytical and data literacy skillsExcellent communication skills with experience presenting to senior leadershipFamiliarity with AI/ML-enabled platforms and data-driven personalization systemsPreferred QualificationsExperience with customer communication platforms, marketing technology, or lifecycle engagement systemsExperience supporting products used across multiple regions or regulatory environmentsBackground working with experimentation, analytics, or observability platformsPassion for building platforms that enable teams to move faster while maintaining trust and qualityLearn MoreAbout AutodeskWelcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!BenefitsFrom health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/Salary transparencySalary is one part of Autodesk’s competitive compensation package. For U.S.-based roles, we expect a starting base salary between $128,000 and $228,690. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.Equal Employment Opportunity At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.Diversity & BelongingWe take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belongingAre you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site).