Senior Marketing Manager - SMB (Small and Medium Businesses)

🐼 Who we areYou. Better. With Alan.Alan's vision is to make prevention the new norm of care for all. Our mission is to help people live in good health to 100 while helping employers feel proud, turning health benefits from a cost centre into their most valuable investment.We're building a vertically integrated health partner that seamlessly unites insurance and smart healthcare delivery into one system.By connecting all aspects of care - private, public, and direct to consumer - we create the most member-centric healthcare experience. Through deep engagement, we empower everyone to overcome day-to-day health obstacles and live healthier lives.We partner with 35K+ companies of all sizes, serving more than 1M+ members, and have reached 680M+ in ARR.Our team of 700+ people (still growing) operates across France 🇫🇷, Spain 🇪🇸, Belgium 🇧🇪, and Canada 🇨🇦.🤘 How we do it ?People joining Alan are always surprised and delighted by our innovative working method. We have a set of cultural values that guide our approach to work, such as:🎯 What drives us — We're obsessed with helping our members live healthierMission is the Boss: long-term thinking, seeking our mission success above all else.Member & customer-led: obsessively focused on solving members & customers problems and creating the most delightful experiences.🏆 How we build excellence — We hire the best people and give them platform to succeedChampions of excellence: extremely high standards and talent density.Distributed ownership: accountable enlightened despots, everyone owns their decisions and results.Radically transparent: all information is accessible and written-first, so everyone can make the best decisions asynchronously🤝 How we grow together — We help each other improve through honest feedback and bold thinkingOptimistic alchemy: optimists who collaborate with genuine care and support teammates.Empathetic challengers: direct, caring feedback combined with praises to help each other grow professionallyBold & creative contrarians: think differently to achieve greatness, try new approaches⚡ How we move fast — We fight complexity and focus on what matters mostDisciplined in execution: taking decisive actions with focus that compounds success over timeFight for simplicity: only high impact processes, smart frugality⭐️ The Senior Marketing Manager SMB role ⭐️ Our Small and Medium Business (SMB) segment represents half of Alan's portfolio. You'll own the complete engagement and retention strategy for thousands of companies: from first engagement through renewal.This role combines strategic ownership with hands-on execution. You'll define the segment strategy, build scalable email programs, and drive measurable impact on engagement, product adoption, and churn reduction.Key responsibilitiesStrategic planningStrategy: define the end-to-end engagement strategy for admins, identifying key needs, pain points, and prioritise initiatives both short-term and long-termAudience intelligence: maintain continuous customer pulse through interviews and call reviews to inform segmentation and messaging strategiesDataData: continuously improve tracking and analytics, set targets and KPIs for engagementPerformance monitoring: deliver regular performance reporting and insights on campaign effectivenessCross-functional collaborationInfluence product roadmap: surface segment-specific feature requirements and align product evolution with admin needsCross-functional partnership: collaborate with Product, Design, Data, Sales and regional teams to ensure consistent execution across marketsProjects you’ll work onRenewal ownership: shape the renewal strategy - define the pitch, determine the right balance between personalization and scale, and ensure solutions work across markets while meeting technical constraintsEngagement campaigns: design and execute year-round campaigns (medical inflation, prevention, contract management etc.) and lead go-to-market for major product launchesInnovation & scale: drive initiatives to globalise email stack and content strategy; explore new channels (e.g., voice AI, in-product notifications)⭐ Is it you we're looking for? ⭐ You may be a great fit at Alan if you have/are:5 years experience in lifecycle marketing, email marketing, Product Marketing or CRM marketingGenuine passion for email as a craft: you love segmentation, A/B testing optimisation, and building scalable email systemsStrategic thinker with strong execution skills: comfortable moving from strategy to hands-on campaign buildingData-driven decision maker: comfortable analysing performance data, building dashboards, and using insights to iterateCustomer-centric: you regularly talk to customers and use their voice to inform your workEntrepreneurial mindset: self-starter who thrives in a fast-moving environment and can manage ambiguityStrong collaborator: able to influence cross-functional teams (Product, Design, Data, Sales) and work across geographiesFull French and English fluency (written and spoken)For this opportunity, we are aiming to hire within the C1-D level range of our salary grid.🙌 Perks & BenefitsAt Alan, we believe that being in good health is a basic need, and it starts with our employees. This is why Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend only high-quality time with co-workers. Therefore, we offer:Fair rewards. Generous equity packages complement your base salary, for permanent contracts only.Flexible Office. Amazing office space at our HQ, sponsored co-working hubs or a full-remote experience with home office equipment sponsorship, we want you to live where you’re the happiest.All the tools you need. Top of the range equipment: Macbook Pro, keyboard, laptop stand, monitor, and Bose noise-canceling headphones.Flexible vacation policy and flexible working hours. Organize your time as you wish.Delightful healthcare insurance: Extremely comprehensive health insurance - 100% for you and your children, 90-100% for partners depending on your country (permanent contracts only).Transport. Country-specific commuter benefits.Learning & Training opportunities. A highly flexible Training policy free books and budget to attend and speak at conferences if the opportunity arises.Personal growth through coaching: At Alan, coaching isn't just a perk - it's core to who we are. Every Alaner is paired with a dedicated coach from day one, who helps maximize their impact, nurture engagement, and navigate Alan's values to develop their full potential. Learn more about our coaching culture.Parental leave. Extended parental leave for all new parents, for permanent contracts only.Important note: we hire people, not roles.If you're excited about this opportunity but don't check every box, we'd love to hear from you. Everyone, no matter how underrepresented, should feel free to apply as it can only bring learnings or success.If you identify yourself as a woman: Did you know that research shows women often apply only when meeting 100% of requirements?Remember, this is just a guide, not a checklist.We'll be thrilled to receive your application!🔖 Check out our About Alan and Career pages, as well as our Medium, blog and Glassdoor page for more info.