Senior GTM Engineer – Web & AI

About HiyaAt Hiya, we’re making business calls more trusted, useful, and effective.Voice remains one of the most important ways businesses communicate with their customers, but the value of a call depends on trust. When customers do not recognize who is calling or why, important conversations are missed, customer relationships suffer, and business outcomes are harder to achieve.Hiya helps businesses create trusted calling experiences that benefit both sides of the conversation: enterprises can reach customers with confidence, and customers can answer with confidence. Our products support branded business calling, trusted caller identity, call performance insights, customer engagement, and voice security capabilities that help businesses strengthen relationships and improve outcomes.This role sits in a core business area for Hiya and is focused on helping SMB and enterprise customers succeed.What You'll DoDigital Growth Strategy & ExecutionTranslate positioning and campaign strategy into compelling, high-converting web experiencesOptimize the buyer journey across awareness, consideration, and conversion stagesOwn website KPIs including traffic growth, engagement, conversion rate, and pipeline contributionDevelop hypotheses and testing roadmaps to improve performance of top pagesIncrease experimentation velocity across enterprise and PLG segmentsWebsite Architecture & Platform EvolutionLead migration from Webflow to a modern headless CMS (e.g., Contentful, Sanity, Storyblok)Architect a scalable React / Next.js-based frontendBuild modular systems enabling rapid campaign and landing page deploymentMaintain strong engineering standards while supporting marketing speedEstablish performance, accessibility, and technical SEO best practicesAI-Enabled Marketing InnovationIntegrate AI agents and LLM APIs to power:Dynamic content generationPersonalized experiencesSEO & GEO optimization workflowsScalable localizationAutomate content production and experimentation workflowsExplore conversational and adaptive digital experienceGlobal Expansion & LocalizationOwn international website expansion across 20+ marketsDesign and scale multi-language, multi-region architectureBuild localization workflows within the CMSOptimize regional SEO and performanceEnsure global compliance and performance standardsAnalytics, Attribution & Martech IntegrationArchitect and implement event tracking, data layers, and attribution frameworksMaintain hands-on ownership of tools such as:Google Analytics 4AmplitudeGoogle Tag ManagerEnsure clean data flow between website, CRM, marketing automation, and PLG systemsAlign web experimentation with paid, organic, lifecycle, and product initiativesExperience & Performance StandardsEnsure best-in-class mobile and desktop experiencesMaintain Core Web Vitals and performance benchmarksChampion UX, messaging clarity, and accessibility best practicesWhat We Are Looking For5–8+ years in growth engineering, frontend engineering, or product-focused web developmentStrong React / Next.js (or similar modern frontend framework) experienceExperience leading headless CMS implementations or migrationsHands-on experience with web analytics tools (Google Analytics 4, Amplitude, etc.)Experience implementing A/B testing and experimentation frameworksStrong understanding of technical SEO, GEO and AEO and performance optimizationExperience integrating APIs and third-party systems into web platformsYou’ll Likely Stand Out If You HaveExperience in B2B SaaS or PLG environmentsFamiliarity with CRM and marketing automation systems (HubSpot, Salesforce, Segment)Experience integrating AI APIs (OpenAI, Anthropic, etc.)Multi-channel support solutions - chatbots, AI Voice Agent, etc.Experience building multi-language and international web propertiesHow We WorkHiya is not a passive environment. We expect people to take ownership, form opinions, and engage directly with hard problems.We work with a high degree of transparency and autonomy. Context is shared openly, and decisions are discussed, challenged, and then made. Once a call is made, we commit and move forward.You'll be expected to work through ambiguity, weigh tradeoffs, and take responsibility for results, while keeping a high bar for quality and customer trust.Every team member at Hiya is expected to live our core values:Serve, our customers and partners by holding a high bar for trust and qualityOwn, share in success and open up to failuresLead, listen, show up with a point of view but commit entirely once a decision has been madeImprove, even if it means changing course or contradicting ourselvesDo, rather than observeOur Interview ProcessProcess OverviewOur standard interview process follows this sequence:Initial Screen: We confirm baseline alignment, role interest, relevant experience, and logistics.Hiring Manager (HM) Screen: We evaluate role fit, expectations, and execution readiness.Live Working Assignment: You'll complete a live, role-relevant assignment designed to reflect the kind of work you would do at Hiya. The assignment focuses on how you think, prioritize, and explain your approach. You'll review your work and discuss your reasoning with the interview panel.Assignment-Based Interview Loop: Interviewers will explore how you think through the work, ask questions, respond to feedback, and adapt your approach. Each interviewer focuses on specific competencies and how you make decisions, navigate tradeoffs, and collaborate in real time.Future Hiya Value Interview: An independent conversation focused on your long-term potential, judgment under ambiguity, and ability to create sustained value as scope and complexity increase.How We Invest in YouCompensation & OwnershipEquity Compensation: ownership aligned with your impact and the company's growthWe offer an L&D budget to support your growth and real internal mobility so career pathing isn't just a talking point — because we're building this with people who own the outcome. Come Work With Us!We're building a team with diverse perspectives, identities, and professional experiences. We evaluate candidates through a business lens and believe that diversity and unique viewpoints make our company stronger, more dynamic, and a great place to build a career.We've been recognized by Built In, GeekWire, Comparably, G2, Forbes, and Deloitte Technology Fast 500 for our culture, innovation, leadership, compensation, and more. At Hiya, we're a people-centric company focused on helping each employee grow both personally and professionally. We create a culture of support and empowerment that challenges the status quo, resulting in an energized team that's passionate about their work. You'll love working here if you're looking for an innovative challenge that's disrupting an industry. Come join us!Hiya is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees.