Senior Director, Marketing Communications

About UsHighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, from marketing agencies to entrepreneurs to small businesses and beyond. Our platform empowers users across industries to streamline operations, drive growth, and crush their goals. HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million domain names.Our PeopleWith over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.Our ImpactEvery month, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.Learn more about us on our YouTube Channel or Blog PostsWho You AreThe Senior Director of Marketing Communications is a strategic leader responsible for shaping, protecting, and elevating HighLevel’s brand narrative across all public-facing channels. This role oversees press, media relations, external communications, and executive communications, and partners closely with Legal, Finance, and executive leadership to ensure alignment on all corporate messaging, including investor communications. The ideal candidate is a seasoned communicator with extensive experience managing agencies, driving media strategy, and navigating high-stakes or crisis situations.What You’ll Be Doing\nPress, Media & External CommunicationsLead all press, media, and public-facing communications to strengthen brand visibility and reputation.Develop and execute a comprehensive media strategy aligned with business and growth objectives.Build, manage, and sustain strong relationships with journalists, reporters, analysts, and media outlets.Oversee creation of press releases, media statements, executive quotes, fact sheets, and story pitches.Financial, and Regulatory CommunicationsWork closely with Finance, Legal, and executive leadership to develop compliant, accurate, and compelling investor-related messaging.Ensure all public communications align with regulatory guidelines and best practices.Prepare executives for financial communications, investor meetings, and media interactions.Agency & Vendor ManagementManage all PR agencies and consultants, ensuring alignment with HighLevel’s messaging and priorities.Evaluate agency performance and guide strategic direction for earned media efforts.Oversee budgets, contracts, and cross-functional workflows with external partners.Executive & Internal CommunicationsSupport executive communications, including speeches, talking points, presentations, and messaging frameworks.Assist leaders in translating strategic initiatives into clear communication for internal and external audiences.Partner with internal comms teams to ensure alignment and consistency across company messaging.Crisis & Reputation ManagementOwn HighLevel’s crisis communication strategy and response protocols.Act as primary communication lead during high-risk or reputational events.Create proactive and reactive messaging to mitigate brand exposure and protect trust among customers, partners, and investors.Maintain scenario plans and cross-functional readiness for crisis response.People Leadership & Team DevelopmentLead, mentor, and develop a high-performing Marketing Communications team. Define team structure, roles, and development pathways aligned with organizational goals.Set clear performance expectations, provide regular feedback, and conduct performance reviews.Oversee resource planning, hiring, onboarding, and succession planning for the communications function.What You’ll Bring15+ years of progressive experience in communications, PR, corporate communications, or related fields.Proven experience managing media relations at high-growth tech companies, SaaS organizations, or regulated industries.Demonstrated success developing communication strategies for executives, crisis situations, and major corporate milestones (e.g., IPO preparation).Strong understanding of financial communication, compliance considerations, and cross-functional alignment with Legal/Finance teams.Excellent written, verbal, and storytelling abilities with exceptional editorial judgment.Experience managing PR agencies and complex communication programs.PreferredExperience supporting companies through IPO readiness or public market transitions.Background working with global, distributed teams.Existing relationships with tech, business, and financial press.Bachelor’s or Master’s degree in Communications, Journalism, Public Relations, Marketing, or related field.\nEqual Employment Opportunity InformationThe company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.