Senior AI Implementation Manager

About the RoleThe Senior AI Implementation Manager leads complex, high-impact client implementations of Posh's conversational AI platform for financial institutions. This role blends strategic project leadership, technical fluency, and stakeholder management to ensure successful, on-time deployments for credit unions and community banks.Senior AI Implementation Managers operate with a high degree of autonomy, driving execution across ambiguous or large-scale projects while setting the bar for quality and process across the team.What You’ll DoLead large, complex, or high-visibility client implementations end-to-end, defining strategy, sequencing, and execution approachAnticipate risks early and proactively drive mitigation plansEnsure alignment across client and internal stakeholders at all levels, serving as a core partner to technical, product, and client success teamsInfluence decision-making on implementation approach and tradeoffs, and act as an escalation point for complex challengesDesign and refine solution approaches alongside technical teams, including nuanced configurations and edge casesDrive efficiency within operating procedures and lead strong test case development prior to customer handoffDevelop and update documentation quality and standards across projectsEnsure implementations meet operational, compliance, and user experience needs specific to banking workflows, and advise clients on best practicesMentor and support other Implementation ManagersIdentify and drive opportunities to improve implementation processes, tooling, and documentationWhat We’re Looking ForPMP certification and/or MBA strongly preferredProven experience managing complex, cross-functional, client-facing projectsStrong technical aptitude; comfortable working with APIs, integrations, and system configurationsExperience with conversational AI, IVR, or contact center technology a plusPrior experience with financial institutions (credit unions, community banks) strongly preferredStrong ability to influence without authority and drive alignment across teamsExcellent communication skills, with the ability to translate technical concepts for non-technical stakeholdersAbility to operate independently in ambiguous, fast-moving environmentsWhat Success Looks LikeComplex implementations delivered successfully, on time, and within scopeStrong client relationships and satisfaction throughout the implementation lifecycleEffective cross-functional collaboration and leadership across internal teamsAbout PoshAt Posh, we’re revolutionizing the way financial institutions serve their communities.Through innovative AI solutions, we make customer support more accessible, fast, and enjoyable for both callers and staff members. Our AI assistants span digital (web and mobile) and voice (phone) channels, while our internal-facing solutions directly augment staff members’ ability to serve.We believe the most successful AI products are built on a symbiotic relationship between humans and AI; each empowered to put their best foot forward. The bar is low, but the ceiling is high. Come build with us.Posh does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.