Quality and Product Manager

DescriptionAbout UsAt Ithaca Hummus, we’re driven by a mission to craft the freshest, most flavorful hummus on the market. Our growth is fueled by a commitment to quality, innovation, and integrity in everything we do. As we continue to expand, we’re seeking an experienced professional to join our Quality and Technical team to elevate our processes and uphold our high product standards.Position SummaryThe Quality and Product Manager will play a key role in advancing Ithaca Hummus’s quality and product development programs. This position is ideal for someone with a strong background in food manufacturing who’s ready to lead initiatives in ingredient review, certification management, plant trials, and data analysis. The role requires a proactive, detail-driven professional who thrives in a fast-paced environment and is passionate about collaboration and continuous improvement.Key ResponsibilitiesSample Testing & Quality MonitoringConduct and document testing of production and sales samples to ensure compliance with specifications.Track and report deviations, driving timely corrective actions with cross-functional teams.Data Management & AnalysisMaintain accurate data on lab results, certifications, and quality checks.Analyze trends across quality metrics, consumer feedback, and manufacturing performance to identify improvement opportunities.Recall & Issue ResolutionLead recall coordination and traceability exercises.Investigate and follow up on manufacturing and quality issues.Product DevelopmentOwn development of new products and recipes from concept through commercialization, ensuring alignment with brand standards and strategic goals.Plan, coordinate, and execute plant trials end-to-end, delivering on objectives.Supplier & Ingredient OversightEvaluate and approve new ingredients and suppliers.Manage finished product and ingredient specifications.Certification & Compliance OversightManage Kosher, Non-GMO Project, and Glyphosate-Free certifications.   (e.g., Food Chain ID).Ensure accurate documentation and compliance with regulatory and customer requirements including label and packaging review.Consumer Feedback & SupportSummarize and communicate consumer insights to inform product and process improvements.Support the customer service team in quality-related inquiries.Technical Support for New BusinessProvide technical documentation and compliance support for customer onboarding.Assist in compiling compliance documents and answering technical questions.Laboratory & Equipment ManagementMaintain cleanliness and organization of the QA lab.Schedule regular calibration and maintenance of laboratory instruments.RequirementsBachelor’s degree in food science, biology, chemistry, or a related field preferred, but not mandatory. On the job experience will be considered. Minimum of 3 years’ experience in food manufacturing, QA, or R&D.Strong attention to detail and ability to manage multiple priorities.Proficiency in Microsoft Excel or Google Sheets for data tracking and analysis.Excellent communication and cross-functional collaboration skills.Familiarity with certifications such as Kosher, Non-GMO, and Glyphosate-Free preferred.BenefitsA collaborative, purpose-driven team environment.Opportunities for growth across QA, R&D, and technical disciplines.Hands-on exposure to food safety, compliance, and innovation work.Competitive compensation and benefits package, including:Bonus programHealth, dental, and vision insurance401(k) retirement planPaid time off and holidays