Job Title: Application Production Support L1/L2 Analyst
Duration: 12 Months
Location: Montreal, QC
Job Description:
Business Overview:
The IT Application Production Support Team - Investment Funds Services - is part of the Information Technology Group, which works simultaneously on a wide range of projects arising from business, strategic initiatives, regulatory changes and reengineering of existing applications to improve functionality and efficiency.
Department Overview:
The newly formed APS Team will offer services from Montreal as part of the IT Production Canada platform and is looking for suitably a qualified analyst. The Team will support a number of critical applications which are under high-availability constraints. These services range from providing technicaL and functional assistance to the supporting projects and deliveries.
The Team will have focal attention of the Regional Management and its success is crucial for the Business.
Reporting Line:
The APS Analyst will report to the Head of BP2S APS
Position Summary:
- The primary purpose of the job is to ensure day-to-day quality of service of Live applications to end-users by –
- Diagnosing and resolving incidents
- Answering user requests
- Monitoring production environments
- Developing a good understanding of the existing application(functional and technical) Ensure daily communication & transition with teams from other time zones
- This position implies On Call Duties, to cover for eventual incident that may occur during the weekends, bank holidays as a level 2 for other locations.
- The position consists in providing support for the corresponding list of applications in a cross-regional environment, in a follow-the-sun model. It also encapsulates Incident, Change, Problem, Service Request and Release Management as part of the Service Management catalogue in line with the defined Standard Operating Procedures.
- Being a follow-the-sun model, candidates will be expected to work on different alternating shifts.
- Candidates having an exposure to ITT V3, capable of participating critical initiatives within the Team, interact with Quality Control and Reporting Teams in the production of Key Performance Indicators and exposure/experience towards follow-the-sun support model may be favoured.
- In addition, having technical and functional experience with applications like (but not Limited to) SWIFT, Cash Pooling, Bloomberg, Datawarehousing, Regulatory reporting and other financial/business applications will be favoured.
Required Technical knowledge:
- Expert knowledge in SQL queries (Sybase T-SQL mandatory, Oracle PL/SQL would be an advantage) and DBMS concepts (Sybase Replication Server would be an advantage)
- Expert knowledge experience of working in Unix environments and Shell scripting or Windows Good knowledge experience of working in MacOS environments
- Knowledge of programming Languages (C, C++, C, .Net, VBA, APS .Net, Java, 4D) would be an advantage.
- Knowledge of Excel macros would be an advantage
- Knowledge of Schedulers (Autosys, Control M), ETL tool (Datastage WTX) and fire transfer tools (CFT) would be an advantage.
- Investment Banking / CapitaL markets knowledge
- Knowledge of ITIL
- Incident management
- Knowledge of cloud computing
- Knowledge of Dynatrace.
- Candidates must have a minimum of 4 years of experience in a simiLar role. He/she must be experienced in providing multi-disciplined technical support as part of a team, and have practicaL knowledge of performance and capacity management from an application, database and network perspective as well as strong aptitude for automation
- Nice to have Mac knowledge
Personal attributes :
- Knowledge and experience of Investment service industry
- Good knowledge on Mutual funds Administration
- Knowledge of data collection and analysis in a large and complex/diverse environment, incLuding relevant qualifications or experience, would be an advantage
- Knowledge on Performance Breakdown and Attribution calculation would be an advantage Strong analytical skills
- Good interpersonal skilLs and team player
- Client focused
- Attention to details
- High energy level coupled with a desire to take on responsibility
- Able to multi-task
Required Education or Equivalent Experience:
- Bachelor's degree or higher or equivalent combination of education and experience
- Good French verbal communication skills are a plus, fluent English communication is a must