Product Manager

Company DescriptionOn The Stage provides a comprehensive ticketing and marketing platform designed specifically for the performing arts—from K-12 schools to higher ed music, theatre and dance departments, from community theatres to professional and regional theatres, from PACs to venues and event spaces, from dance studios to comedy clubs.Created by theatre professionals with real experience in the tech industry, we make Broadway-caliber technology tools available to artists and live event producers to achieve their creative and financial goals.  On The Stage provides an inclusive environment that welcomes people to join us and make a difference for our client performing arts organizations.We believe:Creativity thrives when artists and educators have the resources they need.Live Art is most successful in a sustainable environment of mutual appreciation and exchange with its audience.Everyone deserves access to the tools and support they need to bring their artistic visions into the world.Our end-to-end SaaS platform includes:A comprehensive online ticketing systemPublic-facing promotional sitesConfigurable engagement featuresFundraising campaignsIn your role, you can help our customers experience significant benefits from our platform's ability to produce/manage live or virtual events, increase their ticket sales, save time, and elevate the stature of their program with their audience and in the community. Our customers have sold millions of tickets via our platform, which continues to increase each month! We were founded by a Tony Award-winning producer and serial tech entrepreneurs with multiple eight-figure exits between them and funded by a group of angel investors experienced in technology and the Arts who are focused on empowering theatre markers with great technology. We're in the business of technology but in service to the arts.For more information about On The Stage, visit: www.OnTheStage.com Job DescriptionAbout the role:We’re looking for a Product Manager with 1-3 years of experience to help define, build, and improve products that deliver meaningful value to customers and the business. You’ll work on a team that consists of 3 PMs (including yourself), designers, and a growing engineering team - and will work cross-functionally with all. On a daily basis you may also engage with marketing, sales, and customer-facing teams to identify problems, prioritize opportunities, and ship solutions.This role is ideal for someone who is curious, analytical, customer-focused, and eager to grow their product skill set across the full product lifecycle. Strong interest in the theater world or experience in Ticketing/E-Commerce is a huge plus! What you'll do:Product Discovery & StrategyPartner with stakeholders to understand customer needs, business goals, and market opportunitiesConduct customer research through interviews, surveys, usability testing, and data analysisTranslate insights into clear problem statements, hypotheses, and product opportunitiesContribute to product strategy, roadmaps, and goal-setting (OKRs, KPIs, etc.)  Execution & DeliveryOwn the definition and delivery of product features from concept through launchWrite clear product requirements and acceptance criteriaPrioritize work using structured frameworks (e.g., impact vs. effort, RICE, etc.)Collaborate closely with engineering to scope, plan, and deliver high-quality solutionsParticipate in sprint planning, stand-ups, reviews, and retrospectives Cross-Functional CollaborationWork with design on user flows, wireframes, and UX decisionsPartner with marketing and sales on launches, positioning, and go-to-market plansCollaborate with customer support and success teams to identify pain points and opportunitiesCommunicate product updates, decisions, and tradeoffs to stakeholders  Measurement & IterationDefine success metrics and track product performance post-launchAnalyze qualitative and quantitative data to evaluate impact and inform next stepsGather feedback and iterate to improve usability, adoption, and outcomesIdentify and help address bugs, edge cases, and usability issues QualificationsRequired:1–3 years of experience in a Product Manager, Associate PM, or similar roleExperience working with cross-functional teams (engineering, design, stakeholders)Strong written and verbal communication skillsAbility to break down complex problems into clear, actionable requirementsComfort using data to inform decisions (basic analytics, metrics, dashboards)Strong organizational skills and attention to detail  Really Nice to Have:A passion for the arts and/or experience in the theater worldExperience in SaaS or Ecommerce  Nice to Have:Experience with Agile / Scrum product developmentFamiliarity with tools like Jira, Confluence, Figma, Mixpanel, or similarExposure to customer research methods and usability testingExperience supporting product launches or feature rolloutsBackground in SaaS, consumer products, or digital platforms