Portal Product Manager

CopperPoint has an exciting opportunity for a Portal Product Manager. In this role, you will drive the strategy, evolution, and continuous improvement of our insurance portals used by agents and policyholders. You will own the roadmap, manage the backlog, and lead delivery to ensure seamless, user-friendly experiences that increase efficiency, elevate engagement, and support our business goals.   Job Responsibilities: Lead portal evolution and optimization using Guidewire Policy, Claims, Billing, and other integrated systems. Define and execute portal strategy aligned with company goals, regulatory requirements, and customer needs. Champion user experience, ensuring portals are intuitive, efficient, and meet the needs of agents, brokers, and insureds. Collaborate cross-functionally with Underwriting, Operations, Claims, IT, and other teams to ensure seamless integration and process alignment. Translate business strategy into clear requirements, including workflows, data usage, and user interactions. Prioritize features and enhancements based on business value, ROI, and implementation feasibility. Serve as Product Owner in Agile delivery, leading sprints, demos, and retrospectives to drive iterative value. Ensure compliance and data security, partnering with Legal and Compliance to meet regulatory standards. Manage portal access and content, maintaining balance between security and usability. Continuously evaluate performance through data and feedback to drive ongoing improvement. Engage with end-users and customer groups go gather and incorporate feedback for continuous portal improvement.   Qualifications/Competencies: Bachelor’s degree in business, Engineering, Computer Science, or related field (Master’s or MBA preferred) Experience in commercial P&C insurance, including portal transactions for underwriting, claims, and billing Experience with Guidewire or equivalent core systems and portal integrations (CRM, APIs, data) Proven product ownership in Agile/SAFe environments (roadmap, backlog, sprint execution) Proven product leadership with strong strategic thinking and execution capabilities Knowledge of core insurance systems such as policy, rate, quote, and issue, including API and portal integrations Ability to translate business needs into clear requirements, workflows, and user experience designs Strong communication skills with customers and internal stakeholders to gather needs and provide feedback Understanding of underwriting workflows, operations, and related business processes Demonstrated success collaborating with IT, operations, claims, and cross-functional business teams Skilled in managing change, driving adoption, and improving processes Excellent organizational, prioritization, and time management skills Working knowledge of agile practices for project management Models self-leadership that encourages open, honest dialogue and leverages diverse strengths of self and others. Communicates in a clear, relevant and timely manner that promotes common understanding and engages stakeholders. Creates and manages synergistic relationships to achieve shared business objectives. Attracts and leverages top talent to create an innovative, high-performance environment. Analyzes complex business problems and assesses decision impacts to determine appropriate solutions Identifies and embraces opportunities to deliver competitive products and customer service. Executes effectively with clearly defined vision and measures of success.   Work Location: This position may be hybrid or remote depending on the candidate’s location. Candidates working remotely should expect periodic travel.   Benefits: Employees and their families are eligible to participate in CopperPoint Insurance Companies benefit plans including medical, dental, vision, short-term disability, long-term disability, life insurance, a health savings account, a flexible spending account, and a 401k plan. We provide some benefits at no cost to the employee (Basic Life Insurance and AD&D at two times an employee’s annual salary, Short- and Long-term Disability coverage, and Employee Assistant Plan). Employees will accrue 0.0846 hours of Paid Time Off (PTO) per paid hour, which may total 22 days a year. In addition, employees will also receive 10 paid holidays throughout the calendar year.   Salary Range: $90,000.00 - $115,000.00 annually Compensation may vary depending on skills, experience, education, and geographical location. In addition to base salary, compensation may include an annual discretionary bonus.   Founded in 1925, CopperPoint Insurance Companies is a leading provider of workers’ compensation and commercial insurance solutions. With an expanded Line of insurance products and a growing ten-state footprint in the western United States, CopperPoint embodies stability for policyholders in Alaska, Arizona, California, Colorado, Idaho, Nevada, New Mexico, Oregon, Utah, and Washington. CopperPoint Mutual Insurance Holding Company is the corporate parent of Arizona-based CopperPoint Insurance Companies, California-based Pacific Compensation Insurance Company, Alaska National Insurance Company, and other CopperPoint Insurance Entities. CopperPoint’s culture of compassion extends to the community through employee volunteerism, corporate matching, Board service, program sponsorships and in-kind contributions. We empower employees by providing 12 hours of paid volunteer time annually and matching their personal contribution to the charities of their choice up to $500 per year. In 2020, CopperPoint employees reported 3,500 volunteer hours. CopperPoint offers a competitive compensation package and comprehensive benefits package including major medical, dental, vision and a wide range of competitive benefits programs, generous matching contributions to your 401(k) plan, generous paid time off, tuition reimbursement and other education benefits and business casual dress. CopperPoint is an equal employment opportunity employer. All qualified applicants will receive consideration without regard to race, color, sex, religion, age, national origin, disability, veteran status, sexual orientation, gender identity or expression, marital status, ancestry or citizenship status, genetic information, pregnancy status or any other characteristic protected by state, federal or local law. CopperPoint maintains a drug-free workplace.   #LI-Hybrid #LI-Remote