Payments Monitoring Team Lead
GR8 TechGR8 Tech is a leading B2B provider of iGaming solutions that empowers operators to grow, lead, and win.
We deliver high-impact, full-cycle tech solutions designed to scale. From seamless integration and expert consulting to long-term operational support, our platform powers millions of active players and drives real business growth. It’s more than just a product — it’s the iGaming Platform for Champions, built for those who play to lead.
We know the game and how to take it to the next level. With 1000+ talented professionals on board, we don't just build tech — we build success stories for iGaming operators all over the world.
Our ambition drives us, our people make it real. Join us and be part of building champion-level success!
What You’ll Be Driving:
- Taking full responsibility for managing payments monitoring, traffic oversight, PM switching, and proper escalation of requests;
- Reviewing and evaluating each team member’s work and making decisions on hiring or termination;
- Leading the monitoring team and ensuring they have the knowledge and skills needed to meet SLAs;
- Training new employees on company policies, procedures, and ethics to ensure role clarity;
- Monitoring charts and alerts to identify areas for improvement and respond to traffic drops;
- Collaborating with other departments and Payment Providers to ensure customer satisfaction;
- Monitoring team KPIs to ensure compliance with established standards;
- Collecting, presenting, and reporting on key results, KPIs, and team achievements;
- Leading and controlling internal monitoring processes and ensuring SLA targets are met;
- Overseeing internal notifications and driving automation and process improvements.
What Makes You a GR8 Fit:
- Understanding of payment solution principles across different regions;
- Experience in high-volume, multitasking environments;
- Strong stress resistance in fast-paced operational settings;
- Proactive approach to tasks and problem-solving;
- Excellent communication and negotiation skills;
- High attention to detail;
- Strong organizational skills;
- Confident and timely decision-making;
- Strong analytical skills for monitoring, investigation, and resolving complex situations;
- Team management experience;
- Ukrainian or Russian (fluent) and English required.
Why You’ll Love Working Here:
Benefits Cafeteria
An annual fixed budget that you can use based on your needs and lifestyle. You decide how to allocate it:
- Sports – gym, yoga, or any activity to keep you active;
- Medical – insurance and wellness services;
- Mental health– therapy or coaching support;
- Home office – ergonomic furniture, gadgets, and tools;
- Languages – courses to improve or learn new skills.
Work-life
- Parental support with paid maternity/paternity leave and monthly childcare allowance;
- 20+ vacation days, unlimited sick leave, and emergency time off;
- Remote-first setup with full tech support and coworking compensation;
- Regular team events – online, offline, and offsite;
- Learning culture with internal courses, career development programs, and real growth opportunities.
Our Culture & Core Values
GR8 Tech culture is how we win. Behind every bold idea and breakthrough is a foundation of trust, ownership, and a growth mindset. We move fast, stay curious, and always keep it real, with open feedback, room to experiment, and a team that’s got your back.
- FUELLED BY TRUST: we’re open, honest, and have each other’s backs;
- OWN YOUR GAME: we take initiative and own what we do;
- ACCELER8: we move fast, focus smart, and keep it simple;
- CHALLENGE ACCEPTED: we grow through challenges and stay curious;
- BULLETPROOF: we’re resilient, ready, and always have a plan.
To keep things efficient, please apply only for roles that closely match your experience.