Monitoring Specialist

As part of our continued growth, Neo Group is recruiting on behalf of one of our local partners, leveraging our network of 1,400 talented professionals across 10+ countries. Together, we are committed to delivering innovative, data-driven solutions that empower our clients and foster professional growth within a dynamic and collaborative workplace.

We are on the lookout for a Monitoring Specialist to join our VIP Department.

Responsibilities:

• Monitor the performance and activities of support specialists in real time.
• Conduct internal audits and checks of employee actions within internal systems.
• Monitor employee attendance, working hours, and shift compliance.
• Ensure full compliance with internal regulations, procedures, and company policies.
• Monitor and control bonus issuance to detect and prevent violations or abuse.
• Perform real-time quality control of responses provided to clients (chat, email, tickets).
• Identify violations, deviations, and misconduct, and escalate them to management.
• Collect and prepare reports across required operational areas of the department.
• Prepare regular reports on monitoring results, violations, and performance indicators.

• Experience in monitoring, quality control, compliance, or similar roles is a strong advantage.
• Fluent Russian is mandatory. English level: A2 or higher.
• Ability to analyze employee behavior, performance data, and compliance with processes.
• High level of accuracy and ability to detect inconsistencies and violations.
• Proficiency in CRM systems, monitoring tools, and Microsoft Office Suite.
• High sense of responsibility, confidentiality, and integrity.

Key Attributes:

• Strong sense of discipline and responsibility.
• Objective, unbiased, and stress-resistant mindset.
• Ability to work with sensitive and confidential information.
• Proactive, detail-oriented, and compliance-focused attitude.
• Strong problem-solving skills and high ethical standards.

• Remote work opportunity.
• Flexible working schedule.
• Interesting product.
• Learning opportunities.
• Career growth prospects.