Marketing Manager, Patient Access, Retail Copay Programs

Career CategoryMarketingJob DescriptionHOW MIGHT YOU DEFY IMAGINATION?You’ve worked hard to become the professional you are today and are now ready to take the next step in your career. How will you put your skills, experience and passion to work toward your goals? At Amgen, our shared mission—to serve patients—drives all that we do. It is key to our becoming one of the world’s     leading biotechnology companies, reaching over 10 million patients worldwide. Come do your best work alongside other innovative, driven professionals in this meaningful role.LiveWhat you will doLet’s do this. Let’s change the world! In this vital role the Manager for Retail Copay Programs is part of the Patient Access & Reimbursement team and reports to the Sr Manager of Retail Copay & Call Center. This role is responsible for day-to-day operations, program execution, vendor management & material development for our Retail Copay Programs; enabling patients to get started on their prescribed treatment as quickly as possible.Responsibilities for this role will include the following:Ensure copay program operational efficiencies and standardization, maintain program business rules, develop and implement program enhancementsCollaborate with and maintain relationship with copay administrative vendor (via regular meetings, reports, and other communications) in establishing SOPs and business rules for patient affordability and access support service offeringsOwn and maintain detailed program documentation including program manuals, business rules, asset lists, architecture diagrams, etc.Effectively oversee technical teams through copay related website and website form updates, integration updates and data management projectsDevelop and execute copay program resources including patient communications, materials for patients and HCPs, and meaningful training materials in partnership with Brand; provide oversight and ensure consistency across all MAC approved copay materialsWork with Retail Call Center Manager to ensure seamless connectivity between copay programs and call centerServe as an advisor to the Retail Channel lead on the Retail Copay Programs; work with Retail Channel Lead to ensure collaboration between brand strategies and management of copay programsCollaborate cross-functionally with other Amgen business units and internal partners to ensure compliant governance of program, smooth program execution, and access to data & analytics, etc.Develop and execute patient affordability-specific strategies with short and long-term solutions, including completing goals and priorities to accomplish and measuring and tracking successEvaluate across the broader PSP portfolio for program opportunities and standardizationWinWhat we expect of youWe are all different, yet we all use our unique contributions to serve patients. The professional we seek will have these qualifications.Basic Qualifications:Doctorate degreeORMaster’s degree and 2 years of Marketing and/or business experience in a role aligned with a Marketing/Sales commercial organizationORBachelor’s degree and 4 years of Marketing and/or business experience in a role aligned with a Marketing/Sales commercial organizationORAssociate’s Degree and 8 years of Marketing and/or business experience in a role aligned with a Marketing/Sales commercial organizationORHigh school diploma / GED and 10 years of Marketing and/or business experience in a role aligned with a Marketing/Sales commercial organizationPreferred Qualifications:Self-starter, ability to work under limited supervision and coordinate multiple projectsQuick learner, proactive, takes initiative, goal oriented and results drivenStrong project management skills, lead and run projects from concept to completion in a matrix and, at times, ambiguous environmentStrong organizational skills and detail-oriented mentalityStrong interpersonal skills, negotiation skills, active listening, and relationship management skills3 or more years working closely with marketing, compliance, healthcare company or related experienceExperience with customer service / call center operationsExperience working with copay or patient support programsConfidence in working with various levels of staffStrong verbal and written communication skills; ability to clearly and successfully present informationExperience leading or being a part of a cross-functional project teamExperience working with key internal or external partners, establishing, communicating and leading teams to timelines and project targetsExperience critically evaluating process and establishing creative solutionsAdvanced skills with Excel and PowerPointUtilization of Project Management tools, methodologies, and practicesAbility to influence others while fostering a value-based environment of high performance and fairnessDemonstrates creativity and foresight in anticipating and solving complex project issuesThriveWhat you can expect of usAs we work to develop treatments that take care of others, so we work to care for our teammates’ professional and personal growth and well-being.Vast opportunities to learn and move up and across our global organizationDiverse and inclusive community of belonging, where teammates are empowered to bring ideas to the table and actGenerous Total Rewards Plan comprising health, finance and wealth, work/life balance, and career benefitsApply now for a career that defies imaginationIn our quest to serve patients above all else, Amgen is the first to imagine, and the last to doubt. Join us.careers.amgen.comEqual Opportunity StatementAmgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.We will ensure that individuals with disabilities are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation..Salary Range131,889.40USD -178,438.60 USD