Marketing CRM Campaign Planning & Delivery Manager

Career CategoryMarketingJob DescriptionJoin Amgen’s Mission of Serving PatientsAt Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.Marketing CRM Campaign Planning & Delivery ManagerWhat you will doLet’s do this. Let’s change the world. In this vital role you will be responsible for translating campaign requirements into actionable plans for Salesforce Marketing Cloud execution and alignment. This role collaborates closely with cross-functional teams to ensure effective campaign operations and execution, while ensuring efficiency and adherence to platform best practices.Operationalize CampaignsFoster strong relationships with cross-functional teams (e.g., Commercial Data & Analytics, Marketing Tech etc.) to ensure alignment and smooth progression across all stages of campaign executionImplement end-to-end execution of customer engagement plans related to email and SMS across platforms and capabilitiesWork closely with the Amgen India team to drive timely and quality campaign executionDocument and Translate Campaign RequirementsServe as the primary contact for brand marketing teams to translate business requirements into executable SFMC journeys and automation workflowsCoordinate and lead weekly meetings with assigned brand leads to ensure transparent communication on initiative status, impediments and decisions neededParticipate in any brand related workshops as required to provide expertise on CRM related processes and standardsCollect and document campaign journeys for transition to our Amgen India colleagues for developmentUnderstand brand customer strategies across all channels, ensuring alignment of the key requirements needed to execute cohesive omnichannel campaignsSubmit any cross-functional work through the proper prioritization processesCampaign Operations and Platform SupportBe expert in and manage ongoing campaign operations across ecosystem delivery platforms, including Salesforce Marketing Cloud (SFMC)Work with Amgen India colleagues to support standard activation processesCollaborate closely with Capability Managers to ensure campaign builds align with standardized frameworks, governance policies, and approved data modelsEscalate, coordinate, and communicate deviations from expected campaign behavior with the brand and cross functional development teams to ensure timely resolutionTrack Operational PerformanceSupport operational reporting and tool efficiency/effectiveness KPIs and reporting (not including customer success measurement)Socialize results and instill understanding of what constitutes successful operations across toolsEnforce Platform Standardization and Governance Best Practices Ensure adherence to platform standards, workflows, and integration protocols to maintain consistency, scalability, and operational efficiency across all campaignsConduct regular audits and reviews of campaign processes to identify opportunities for improvement, ensuring campaigns align with industry-leading best practicesSupport the Activation Team - Director in ensuring platform capabilities are fully utilized and optimized for maximum impactWhat we expect of youWe are all different, yet we all use our unique contributions to serve patients. The CRM Campaign Planning & Delivery lead we seek is a collaborator with these qualifications.Basic Qualifications:Doctorate degree and 2 years of commercial or medical operations, information sciences, and/or project management experienceOrMaster’s degree and 4 years of commercial or medical operations, information sciences, and/or project management experienceOrBachelor’s degree and 6 years of commercial or medical operations, information sciences, and/or project management experienceOrAssociate's degree and 10 years of commercial or medical operations, information sciences, and/or project management experienceOrHigh School Diploma / GED and 12 years of commercial or medical operations, information sciences, and/or project management experiencePreferred Qualifications:5+ years experience in Digital Marketing Operations in the pharmaceutical industry successfully supporting campaign operationsStrong knowledge of marketing automation platforms and tools, including workflow design, system integration, and audience segmentationExperience in optimizing automated campaigns, leveraging CRM and data analytics for personalized, data-driven strategiesStrong understanding of digital marketing channels and tactics used to design integrated and impactful omnichannel strategies (e.g., social media, paid media, events, email, SMS, display, web, etc.)Ability to gather and translate strategy into technical requirements and liaise with both types of stakeholdersExcellent organizational and project management abilities, with a talent for handling complex projects and driving continuous improvements in customer experience.Familiarity with SAFE Agile framework and processesStrong verbal and written communication skills to convey insights and strategies clearly and effectively to both technical and non-technical stakeholders.Enthusiasm for staying informed about emerging trends in digital marketing and omnichannel capabilities to ensure strategies remain innovative and competitive.What you can expect from usAs we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way.The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is posted. Actual salary will vary based on several factors including but not limited to, relevant skills, experience, and qualifications.In addition to the base salary, Amgen offers a Total Rewards Plan, based on eligibility, comprising of health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities that may include:A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accountsA discretionary annual bonus program, or for field sales representatives, a sales-based incentive planStock-based long-term incentivesAward-winning time-off plansFlexible work models where possible. Refer to the Work Location Type in the job posting to see if this applies.Apply now and make a lasting impact with the Amgen team.careers.amgen.comIn any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.Application deadlineAmgen does not have an application deadline for this position; we will continue accepting applications until we receive a sufficient number or select a candidate for the position.SponsorshipSponsorship for this role is not guaranteed.As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status..Salary Range117,348.00 USD - 159,490.00 USD