Marketing Account Manager

The client is a “hybrid” technology and marketing consultancy based in the UK, bringing marketing automation to the UK Trades industry. They work with companies to grow with their SaaS marketing automation suite and digital advertising.We have a unique opportunity for an account manager. The successful candidate will be proactive and driven and passionate about helping make a real impact in the lives of our clients. You’ll be the first point of contact for clients, commission and oversee digital marketing projects working with our vendors, delight our clients with outstanding customer care and attention to detail.Job ResponsibilitiesPoint of contact for clients (some, not all)Commissioning and looking after digital projects and working with our vendors from (Fiver, Freelancers, Whitelabel Partners)Liaison between our team and clientsWriting quotes, estimates, proposalsOnboarding clients, dealing with questions, queries and building relationships with clientsOverseeing Zendesk tickets - helping us with Client service requests using our ticketing systemHelp with our Agency marketing, social media management, posting blogs, videos, updatesEmail marketing and automation - Ability to create automated marketing campaigns (ActiveCampaign, Mailchimp, Go High Level)Creative and editorial “eye” (a hawk’s attention to detail!)Creating and documenting SOPs (Standard Operating Procedures) Produce Loom videos and step by step “how-tos) for repetitive business tasks and proceduresRegular reporting on clients and projectsWeekly and monthly reports including adoption rate an account to usage, problem areas and obstacles, and raising concerns and anticipating threatsIdentify opportunities to add value and make offers to clientsWeekly overview of client and account health, status, issues, and recommendationsRequired Skills and ExperienceAt least 3-5 years of digital marketing experience and backgroundMust have experience in Customer Success/Customer ServiceHas experience/familiarity with the following programs: WordPress, Photoshop, Canva, CRMs, Google ProductsWorking knowledge of content management systemsAbility to populate and adapt content for WordPress sites and other standard CRMsExperience in installing 3rd party widgets, plugins and customize content using WordPress Editor, Thrive Architect or Elementor, Clickfunnels, GHLUnderstanding of web optimization best practicesMust have awareness of what constitutes good content, copy, and editorial standardsShould be a proactive problem-solverHas superior communication and organizational skillsHas great attention to detail and qualityIs creative, hard-working, and enjoys putting in a shiftEasy-goingLoves superheroes (preferable, not essential)System RequirementsAt least 15mbps main internet and at least 10mbps for backupA desktop or laptop that has an i5 processor with at least 4 GB RAM and an i3 processor for backupNote: Back-ups should still be able to function when there is a power interruptionA webcamNoise-canceling USB HeadsetQuiet, Dedicated Home OfficeSmartphone