Junior Relationship Manager

Kick-start your career in the online gaming world and experience the very latest in technology and innovation.

Who we are

Betway Africa is part of Super Group, the NYSE-listed digital gaming company behind some of the world’s leading Sports and iGaming brands.

At Betway, we’re driven by our shared vision to become the global leader in the online sports betting and casino industry. Our people are forward-thinking team-players who thrive on a collective diversity of skills and backgrounds.

Since 2006, Betway has become ingrained on the African continent, having set down early roots in markets such as Ghana and South Africa. From there, Betway has weaved its way across the landscape, incorporating regions in East, West and Southern Africa. This growth also shows no signs of slowing, as Betway continues to be embraced by fans of sports betting in more and more African regions.

Who we’re looking for

We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At Betway, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar.

Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.

Why we need you

We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.

As a Junior Relationship Manager, you’ll be supporting the relationship management team in successfully identifying, receiving and managing clients into categories with qualifying criteria and knowledge of these clients.  

What you’ll be doing

The Junior Relationship Manager is critical in the early identification of potential high value customers, and you will be responsible for building short-term trust relationships with newly acquired customers with a view on improving our overall customer experience and value extracted from our converted and retained base.

You will be responsible for developing, maintaining, and increasing activity rates, through targeted personal and focused communication and customer interventions. These initiatives will enable conversion of these newly acquired customers to the relationship management function.

• Develop and implement strategies for early identification of customers for potential high value relationship management
• Develop and implement strategies for retaining & growing new high value customers
• Manage outbound calls to clients who have deposited a certain value or more on Day 0 across all verticals
• Track and report on the success of implemented strategies
• Prepare and communicate/distribute regular reports to line management
• Maintain the integrity of the customer experience (and brand where required) using comps, loyalty, gifting and events.
• Assist in planning, organizing and executing events/promotions which specifically target the HVC segment to build loyalty and a sense of community within the HVC Segment.
• Allocate customers into relevant categories with qualified criteria
• Ready customers around communication relating to Responsible Gambling, Anti-Money Laundering, FICA, etc.
• Responsible for maintaining the integrity of the customer experience
• Monitor the 21-day cycle until the customer is allocated to the HVC model with the data compiled

This job description is not intended to be an exhaustive list of responsibilities. The job holder may be required to complete any other reasonable duties in order to achieve business objectives.

Essential skills you’ll bring to the table

The necessary skills that we require for this role include:

• 3 – 5 years’ relevant experience in a role dealing with customer experience and customer service
• Excellent and professional telephone etiquette
• Ability to understand and manage client expectations
• Proficiency in MS Office Suite – Intermediate/Advanced Excel Skills
• Excellent administrative skills with attention to detail and a methodical and disciplined approach to work
• Confidentiality, tact and discretion
• Innovative and solution driven – Strong ability to resolve escalated queries and to do independently as much as possible
• Excellent time management and deadline-driven with the ability to multi-task in a deadline-driven, high-pressure environment
• Uses own initiative and works well under pressure
• Adapt well to change
• Strong team player
• Good communication skills, both verbal and written
• Ability to work collaboratively in a team environment and effectively prioritize tasks

What you’ll get back

We offer a great variety of personal and professional benefits to help you thrive at Osiris and Super Group. This includes: 

• We’re dedicated to your supergrowth. Our comprehensive learning and development programmes give you a range of resources and opportunities to expand your skills and advance your career.
• Your hard work and achievements won’t go unnoticed. Our innovative Performance Tool ensures you receive regular, constructive feedback, helping you to continuously improve and reach your full potential.
• Our Employee Assistance programme offers a variety of benefits which you and your family can benefit from.
• Contributions towards Medical aid and Vitality, Provident Fund and Group Life cover.

Be part of that Superclass feeling

At Super Group, diversity is part of our DNA. With teams across 22 countries, 85 nationalities, and 30 languages, we take equal opportunities seriously, championing a supportive, inclusive and empowering environment wherever you are in the Group.

It’s all about putting your experience first and ensuring honesty and fairness in all we do. Here, your growth is supported and your contributions valued.

Game on! 

This position requires trust and honesty it has access to customers financial details - therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification.

Should you not hear from us within 2 weeks, please deem your application as unsuccessful.

The perfect place to work, play and grow!