Junior Client Support Operator - Level 1
SportradarCompany Description
We’re the world’s leading sports technology company, at the intersection between sports, media, and betting. More than 1,700 sports federations, media outlets, betting operators, and consumer platforms across 120 countries rely on our know-how and technology to boost their business.
ABOUT US:
The Client Services & Customer Care Unit is focused on providing 24/7/365 technical support for all of our customers throughout the entire customer life-cycle-process, as well as for internal matters. As first point of contact, support forms a very important business interface to our customers as well as to internal departments such as sales, development, IT and production.
The team has a wide range of products, services and processual knowledge which helps to categorise, prioritise, identify/pinpoint and address service issues in a timely and efficient manner. Being a truly global team with colleagues speaking more than 10 different languages we are able to treat every client with individual care.
Job Description
Operator, Client Support Level 1 (Region)
The Client Support Operator Level 1 is the first point of contact for customers, providing frontline technical and customer support. This role involves troubleshooting basic issues, resolving inquiries efficiently, and escalating complex cases when necessary. The position offers flexible working hours, with occasional weekend shifts, ensuring continuous customer support while maintaining work-life balance.
Key Responsibilities:
Provide first-level support mainly by email and chat to resolve customer issues.
Monitor and manage customer tickets, alerts, and inquiries, ensuring timely responses.
Troubleshoot common technical problems and guide customers through basic solutions.
Escalate complex issues to Level 2 support or relevant teams when needed.
Maintain accurate records of customer interactions and resolutions.
Assist customers with account setup, product navigation, and general inquiries.
Follow standard operating procedures and contribute to knowledge base updates.
Qualifications
1+ years of experience in customer support, helpdesk, or a similar (client facing) role.
Basic understanding of IT systems, software troubleshooting, or technical support.
Strong communication skills with a customer-focused approach.
Ability to multitask and manage multiple customer interactions effectively.
Experience with support ticketing systems (Freshdesk, Jira, or similar) is a plus.
Betting & Gaming industry experience is an advantage.
Additional Information
Location: On-site (Taipei, Singapore, Manilla, Las Vegas, Trondheim, Ljubljana or Leipzig)
Compensation: Competitive salary & benefits
OUR RECRUITMENT PROCESS:
Initial Screening: A quick chat with our Talent Acquisition Partner to understand your background and expectations.
Technical Assessment (if applicable): A short task to showcase your technical skills.
Two technical Interviews: Meet with the Technical team and Hiring Manager to dive into your solution and your expertise, as also discuss team fit.
Final Steps: Receive feedback and, if successful, an offer!
At Sportradar, we celebrate our diverse group of hardworking employees. Sportradar is committed to ensuring equal access to its programs, facilities, and employment opportunities. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We encourage you to apply even if you only meet most of the requirements (but not 100% of the listed criteria) – we believe skills evolve over time. If you’re willing to learn and grow with us, we invite you to join our team!