Head of Employee Experience

Why this role exists:

This role exists to build and scale a seamless, efficient, and human-centered office environment across locations. You’ll help us create a workspace where teams can do their best work — by owning office operations, enabling hybrid work, and ensuring our infrastructure, vendors, and internal services run smoothly at scale.

What you’ll drive:

Strategy & outcomes

• Define and evolve a company-wide workplace strategy across multiple offices and hybrid setup.


• Align workplace operations with business goals, growth plans, and expansion strategy.


• Own budget planning, forecasting, and cost optimization across all locations.


• Establish and track KPIs for operational excellence and employee experience.


• Design scalable standards, policies, and systems for all current and future offices.

• Own end-to-end office operations across multiple locations.


• Lead office launches in new locations, from vendor sourcing and negotiations to setup and go-live.


• Ensure reliable, high-quality day-to-day operations across all workplaces.


• Manage vendors, contracts, procurement, and service delivery at scale.


• Oversee travel operations and company-wide mobility support.


• Build and continuously improve administrative processes, tools, and systems.

Stakeholder & cross-team collaboration

• Partner closely with HR, IT, Security, and Finance to ensure aligned workplace operations.


• Act as the company-wide owner of workplace-related topics.


• Support leadership with insights, reporting, and recommendations.


• Ensure clear, consistent communication across offices and locations.

• Build, lead, and scale a distributed office/admin team across locations.


• Define team structure, roles, and ways of working.


• Set goals, track performance, and drive accountability.


• Foster a culture of ownership, operational excellence, and continuous improvement.


• Support growth and development of team members.

• Analyze office usage, employee needs, and workplace data to inform decisions.


• Evaluate and implement tools and systems (desk booking, attendance, travel, etc.).


• Identify gaps, inefficiencies, and opportunities for standardization and scaling.


• Make data-informed decisions on locations, vendors, and operational models.

What makes you a GR8 fit:

Must-have

• 5+ years in Office Administration / Operations, including leadership experience. 


• Proven experience managing office operations at scale (multi-location is a plus). 


• Strong vendor management and contract negotiation skills. 


• Experience with budgeting, forecasting, and cost control. 


• Ability to work cross-functionally and influence stakeholders. 


• Strong organizational skills and ability to handle competing priorities. 


• Fluent English (for cross-team communication). 

Nice-to-have

• Experience in tech/product companies. 


• Familiarity with workplace tools (desk booking, attendance, travel systems). 


• Experience building or scaling hybrid work environments. 


• Background in compliance, policies, or workplace standards.