Digital Product Manager

DescriptionThis role is a critical piece in our Product organization that helps to translate strategy into action as we work to make the digital experience at Quest universally lovable for all of our constituents.  We believe that a passion for lovable experiences is core to helping us achieve our goals, which in turn will lead to new growth opportunities for Quest to explore.The Digital Product Manager will be critical in developing product features for Quest Customers.  In this respect, they will primarily focus on three key objectives:Collaborating with business partners to establish key goals, setting strategic direction to achieve desired outcomes, and developing a roadmap to facilitate the efficient execution which maximizes investment return Managing a team of technology resources to execute and operate via the Agile framework, seeking ongoing efficiency in our ways or workingEnsuring the product/feature is operationally performing as expected – and managing any incidents or performance degradation.    Pay Range: $130,000 - $140,000 / yearSalary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation. Benefits Information:We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hoursBest-in-class well-being programsAnnual, no-cost health assessment program Blueprint for Wellness®healthyMINDS mental health programVacation and Health/Flex Time6 Holidays plus 1 "MyDay" offFinFit financial coaching and services401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of serviceEmployee stock purchase planLife and disability insurance, plus buy-up optionFlexible Spending AccountsAnnual incentive plansMatching gifts programEducation assistance through MyQuest for EducationCareer advancement opportunitiesand so much more!ResponsibilitiesIdentify and analyze strategic factors which drive digital product performance; including competitive intelligenceUnderstand the strategic orientation of innovation management for the relevant digital products; Develop and seek innovative ideas from a wide variety of sources, internal and external, collect, evaluate, and select ideas actively search for ideas and innovative technologies outside the companyAnalyze opportunities, risks, strengths, and weaknesses, as well as the derivation of critical issues of the future and the purpose and vision of what Quest wants to achieve with innovationConduct research into future trends and the impact and opportunity for the Quest. Make future projections as the basis for the innovation strategyCreate and maintain end-to-end digital product journeys (from creation of concept to implementation and continuously monitoring and refining) working closely with Business stakeholdersProactively create and maintain detailed digital product journeys, journey progress metrics/KPIs, identify journey dependencies and risks related to other product, platforms, services, or applications and develop mitigation strategies with the Business and in support of digital product needs Define and document  product features, product user stories to enable technical design, development, and testingPartner with the UX/UI team to establish experience interactions and designs based on high level feature requirementsPartner with other Digital Product Managers to understand, develop and inform digital product roadmaps, and support roll out plans as part of Scaled Agile processesLead an Agile team working with, Business, Architecture, DevSecOps, Infrastructure and other HTAS functions to support the Digital Product team and Business prioritize and groom product backlogs regularly Develop and deliver progress reports for digital journey progress, risks, and metricsMonitor, Manage and report on operational performance, including Functional, Technical and Customer Satisfaction that ultimately translate back to financial returnsChallenge the current state performance, and own any below average performance actively Constantly pursue improved ways of operating – not only the product, but our processes and team design Qualifications Education Required: Bachelor's degree in Computer Science, Business, or a related field.  Equivalent work experience may be considered in lieu of a Bachelor's degree.Required Work Experience: 2-5+ years' experience in a similar role (can include related experience, such as Agile, Engineering, UX or Analytics) Preferred Work Experience: Able to showcase previous digital product improvements that you ownedDemonstrate how you’ve leveraged Customer Experience processes to act as an advocate for customers At least 2 years’ experience working in an Agile framework with digital products  Experience in coaching, mentoring and/or training other team members Physical and Mental Requirements: Proven ability to sift through data, identify critical information, analyze, and make recommendations that influence successful product outcomesSelf-driven, highly motivated individualKnowledge: Customer Experience ManagementDigital Product ManagementCompetitive IntelligenceDesign ThinkingBusiness/Digital AnalysisFinancial Planning/ManagementAgile Healthcare or clinical lab industry knowledge beneficial Skills: Change management Strong analytical and critical thinking skills Deep technical skills Beyond the typical communications skills, an ability to tell a story is a must have “what does the data tell us?”Ability to build strong and trusted relationships Collaborate with others for optimal results Ability to work independently and drive for results Business process mapping (BPM) skills beneficial   Licenses and CertificationsCertified Scrum Professional (CSP) (Preferred)Lean Six Sigma (Preferred)