Digital Marketing Account Director, Client Services

LMG Staffing Solutions is partnering with a strategy, design, and digital marketing agency to identify an Account Director, Client Services. This is a fully remote, full-time opportunity.This role is ideal for a strategic, commercially minded client leader who is equally comfortable leading an executive client conversation and managing the details required to deliver the work. You will own and grow key client relationships, guide strategic planning, manage projects and cross-functional teams, identify opportunities to expand partnerships, and play an important role in bringing new business into the agency.At this agency, Client Services is responsible for both account management and project management. You will not simply develop client strategy and hand projects off for execution. You will remain accountable for moving client work from initial request and scoping through planning, production, delivery, and completion, working closely with Strategy, Marketing, Creative, Technology, Operations, and agency leadership. Client Strategy & Account LeadershipOwn a portfolio of key agency accounts and their associated projects, with portfolio size based on account complexity, revenue, and strategic needsServe as the primary point of accountability for assigned clients, overseeing both the client relationship and successful delivery of their workBuild trusted, strategic relationships with senior client stakeholders and decision makersDevelop a deep understanding of clients' businesses, industries, customers, priorities, and long-term objectivesServe as the voice of the customer internally and translate business goals into strategic opportunities that align with agency capabilitiesLead quarterly planning sessions, business reviews, roadmap discussions, and executive presentationsMaintain visibility into account health, client satisfaction, retention risk, revenue, project performance, and upcoming opportunitiesNavigate difficult client conversations and complex account challenges with confidence and sound judgmentProject & Delivery ManagementProject manage assigned client engagements from initiation through completion, maintaining accountability for scope, timeline, budget, resources, quality, and deliveryTranslate approved scopes and client objectives into clear project plans, milestones, deliverables, and briefs for internal teamsDevelop and maintain project schedules so teams and clients understand milestones, dependencies, deadlines, and responsibilitiesCoordinate work across Strategy, Creative, Content, Marketing, Technology, and other production resourcesLead internal kickoffs, status meetings, and working sessions, and manage day-to-day client communication on status, approvals, and changing prioritiesProactively identify risks, roadblocks, scope changes, and resource needs, partnering with Operations and department leads to resolve themMonitor project budgets and hours and take action when projects trend outside approved parametersMaintain accurate documentation, statuses, schedules, and budgets in project management systems, and facilitate project closeoutAccount Growth & Financial ManagementDevelop strategies to strengthen and expand existing client relationshipsIdentify opportunities for additional projects, services, retainers, and strategic engagementsBuild and maintain account growth plans for key clientsContribute toward agency revenue and profitability goals while maintaining visibility into account revenue, forecasts, and utilizationPartner with Operations and agency leadership to ensure new opportunities are appropriately scoped, priced, resourced, and positionedBalance client needs with the financial and operational health of the agencyBusiness Development & Agency GrowthPlay a senior role in executing the agency's business development strategy in partnership with leadershipManage the new business pitch process and help qualify RFPs based on strategic fit, capabilities, revenue potential, and resource requirementsLead the development of proposals, presentations, scopes, estimates, and strategic recommendationsCreate and lead pitches that confidently represent the agency's strategy, capabilities, approach, and valueBuild relationships with prospective clients, industry contacts, and partners within target marketsGather and share market intelligence to help identify new services, offerings, and areas of growthThis role contributes significantly to new business but is not solely responsible for agency-wide lead generation or the entire sales pipelineCross-Functional LeadershipServe as the primary connector between assigned clients and internal Strategy, Creative, Technology, Marketing, Operations, and production teamsProvide internal teams with context on each client's broader business objectives, not simply individual project requestsBuild alignment across disciplines and facilitate decisions when priorities, budgets, timelines, and resources require tradeoffsHold internal teams and clients accountable to agreed-upon timelines, deliverables, approvals, and responsibilitiesMentor less experienced Client Services team members in account management, project management, client leadership, presentations, and account growthContribute to improving Client Services processes, project management standards, and business development practicesRequirementsWhat We're Looking For7 to 10+ years of progressive experience in account management, client services, project management, business development, consulting, digital marketing, or a related professional services environmentSignificant experience in a digital, creative, marketing, technology, or integrated agency environment is preferredDemonstrated experience simultaneously managing client relationships and the projects associated with those accountsStrong project management capabilities, including scopes, schedules, budgets, resources, dependencies, risks, and cross-functional teamsProven success managing complex, high-value client relationships and developing relationships with senior and executive-level stakeholdersProven ability to identify and develop organic account growth opportunitiesExperience leading or playing a significant role in new business pitches, RFP responses, proposals, presentations, estimates, and scope developmentStrong understanding of agency financial fundamentals, including revenue forecasting, project budgets, profitability, and utilizationBroad understanding of digital strategy and services, with the ability to connect business challenges to multidisciplinary solutionsExcellent presentation, communication, facilitation, negotiation, and relationship-building skills, with strong executive presenceDemonstrated ability to lead and influence cross-functional teams without relying on direct authorityAbility to move comfortably between high-level strategy and hands-on project managementAbility to travel for client meetings, pitches, conferences, and agency events as needed