Customer Success Team Lead

About us:

Betty is an innovative entertainment company pioneering at the intersection of real money online casino and casual mobile gaming. Accredited by the Alcohol and Gaming Commission of Ontario (AGCO) as a B2C operator in February 2023, we've set a new standard in the industry. Our mission is to redefine the online casino experience by offering a uniquely transparent environment where players can relax, unwind, and enjoy themselves safely. We are committed to accessibility, fairness, and inclusivity, fostering a community of like-minded individuals who value ethical gaming practices and prioritize our players' safety and enjoyment above everything else.

Our Values:

• We are honest - we value honesty in all aspects.


• Bring the Olives - we offer premium customer experience.


• Think Big - we believe in always striving for more.

• Participate in the recruitment, onboarding & training of new hires across the company’s offices


• Oversee daily operations in Customer Success


• Initiate & conduct regular 1:1 sessions with your team to discuss quality and productivity metrics and overall performance


• Managing shifts and ensuring team members' success


• Support in the design & induction and any ad hoc training sessions when necessary in collaboration with the L&D team


• Handle escalations within and outside of the Customer Success domain


• Ensure consistent application of customer success strategies

• Previous leadership experience 


• Strong people management and coaching skills


• Excellent communication and conflict resolution abilities


• Comfortable working with KPIs and optimizing team performance


• Experience improving workflows & managing schedules

What we offer:

• Competitive salary


• Premium Health insurance


• Career and skills development opportunities


• Fun and collaborative team environment


• New modern office space