Customer Service Representative

As a Customer Support Representative, you will provide exceptional bilingual customer service and support to customers via chat on a 24/7 rotating roster, ensuring a seamless and positive experience for users of the company's betting and casino platform.

Your Squad:

Our team is all about good vibes and working together like a tight-knit crew. We create a warm and inclusive environment where everyone feels welcome so don't worry if you don't have specific industry experience - we're looking for friendly, outgoing folks who know how to give exceptional customer service. So, if you've excelled in customer-facing roles, we want you on our team! We're big on collaboration, celebrating wins, and helping each other grows.

Our Story:

We are a well-established tech startup, we pride ourselves on being early adopters, progressive in our approach and adaptable to the ever-changing technology landscape. Our core focus is in the online gaming space, building well-designed casino games, and sportsbooks. 

Role and Responsibilities

• Respond to customer inquiries and requests in a timely and professional manner via chat and email


• Resolve customer issues and complaints, offering solutions and following up to ensure satisfaction


• Respond to customer inquiries in both English and Spanish, with fluency in both languages


• Keep up-to-date with product information and company policies to accurately assist customers


• Maintain customer data and communicate effectively with internal teams as needed


• Continuously strive to improve the customer experience by providing feedback and suggestions for process improvement.

Work experience and skills

• Excellent communication skills, both written and verbal, in both English and Spanish


• Prior experience in a customer service role (face-to-face, online or phone-based)


• Availability to work on a 24/7 rotating roster


• Ability to work efficiently and effectively in a fast-paced environment.


• Familiarity with the crypto and online betting industry


• Previously worked in sports betting or online casino


• Previous experience working with Slack, G-Suite,

Personal qualities and behavioral traits

• Excellent communication and written skills


• Ability to take initiative


• Customer and solution focused


• Ability to multi-task


• Ability to work effectively without supervision


• Strong problem-solving and customer service skills

Relationships

• Team leader and other specialist Customer Support roles who will support you day to day


• Payments providers and internal payments coordinator/team


• Closely work with our other operational departments to escalate, solve and investigate issues and support our customers needs. Including but not limited too


• KYC team


• Fraud and AML


• Tech Support

Benefits:

Some of the perks of working for us:

• Additional time off per year.


• Free snacks.


• Team socials and ad-hoc get-togethers, and events for you to get involved in (if you wish).


• Annual training and development budget, and we have many many more initiatives!