Customer Onboarding Product Manager (SaaS)

As an Onboarding Product Manager, you will lead strategy, design, and execution of onboarding and early-experience flows across technical Dental Practice Management Solutions products. This role blends product leadership, cross-functional execution, and customer-centric measurement to drive high-impact onboarding experiences that maximize engagement, conversion, retention, and long-term value for Henry Schein One customers.. This position will be hybrid in our American Fork, UT office 2 days per week, however we are open to remote in the United States for highly qualified candidates. What You Will DoEnd-to-End Onboarding & AcquisitionDefine and drive the vision and strategy for onboarding experiences that delight new users and rapidly orient them to product valueOversee the full acquisition funnel – from awareness to activation – optimizing for conversion, engagement, and first-time user successPartner with design, engineering, analytics, and customer success teams to remove friction and deliver frictionless account creation, setup, and activation journeysProduct Strategy & RoadmapBuild, communicate, and own a coherent product roadmap for onboarding and related product surfacesAlign onboarding goals with broader organizational OKRs, ensuring linkage between early experiences and downstream retention or revenue metricsLead discovery work to identify high-leverage opportunities, validate hypotheses with users and data, and define clear success metrics for new featuresTechnical Leadership & ExecutionPartner closely with engineering and technical architecture teams to define scalable components, reusable services, APIs, and onboarding systems that support current and future product linesIntegrate onboarding with broader platform strategy, including personalized UI/UX, dynamic content surfaces, and real-time guidance systemsData-Driven OptimizationUse quantitative and qualitative insights to monitor onboarding performance – funnel conversion rates, time-to-value metrics, feature adoption, and drop-off pointsLead experimentation and A/B testing to validate improvements and iterate toward measurable gains in user outcomesCross-Functional CollaborationBe a central storyteller and facilitator across functions: marketing (acquisition messaging), analytics (measurement and insights), UX/design (experience coherence), and engineering (delivery)Act as the product advocate, ensuring that user needs and product priorities are clearly understood and aligned across stakeholdersSupport, mentor, and grow junior product managers and cross-functional contributors focused on onboarding or early-customer experiencesFoster a culture of customer empathy, rapid iteration, learning from failure, and data-informed decision-making What You Will HaveProduct Experience: 4+ years in product management or related functionsTechnical fluency: Comfortable with technical teams, understanding architectures, APIs, integrations, and platform considerationsData literacy: Skilled with product analytics tools to interpret user behavior and inform decisions.User-centered mindset: Expertise in customer journey mapping, UX best practices, and reducing friction in multi-step flowsCross-functional leadership: Proven ability to align and influence engineering, design, marketing, and business partnersExperimentation & MVP mindset: Builds hypotheses, defines lean MVPs, and iteratively improves based on hard metrics Nice to HavesExcellent understanding of user onboarding, activation, or early experience flows preferredPrior experience in healthcare tech a plus, but not requiredThe posted range for this position is $100,000 - $130,000 which is the expected starting salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including prior experience, current skills, location/labor market, internal equity, etc. This position is eligible for a bonus target not reflected in the range.What you get as a Henry Schein One EmployeeA great place to work with fantastic peopleA career in the healthcare technology industry, with the ability to grow and realize your full potentialCompetitive compensationExcellent benefits package – Medical, Dental and Vision Coverage, 401K Plan with Company Match, Paid Time Off (PTO), Sick Leave (if applicable), Paid Parental Leave, Short Term Disability, Income Protection, Work Life Assistance Program, Health Savings and Flexible Spending Accounts, Education Benefits, Worldwide Scholarship Program, Volunteer Opportunities, and moreAbout Henry Schein OneHenry Schein One is the global leader in dental management, analytics, communication, and marketing software. Our company’s products and services work together as one simple solution to provide users with a seamless and integrated experience.  Our company thrives because of our people. We believe in supportive, diverse, and inclusive workforce, inclusive environments, professional development opportunities, and competitive compensation packages. We value innovation, teamwork, and encourage work-life balance.One of many reasons why Henry Schein One leads the industry is because of our products, services and most importantly, our people.In 2022, Henry Schein One was named one of Best Companies to Work for in Utah. Click here for more information: 2022 Best Companies to Work For | Henry Schein OneHenry Schein, Inc.  is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.Unfortunately, Henry Schein One is not currently hiring individuals residing in Alaska, Delaware, Hawaii, Louisiana, Nebraska, North Dakota, Rhode Island, South Dakota, Vermont, West Virginia, Washington DC, or Puerto Rico and other US Territories.