Customer Marketing Manager

Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and is on track to double our revenue in the next 18 months. To meet and exceed this target, Stord is strategically scaling teams across the entire company, and seeking energetic experts to help us achieve our mission.By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale.With Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. Stord’s end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order.Hundreds of leading DTC and B2B companies like AG1, True Classic, Native, Seed Health, quip, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures.About the RoleThe Customer Marketing Manager is the owner of Stord's customer communications engine and customer storytelling motion. You will own two critical pillars of our go-to-market: lifecycle and ABM email marketing, and the customer advocacy program that turns wins into pipeline fuel.You have enough experience to hit the ground running and work independently — but you're still building your playbook and hungry to grow. You know how to get things done cross-functionally and don't need a lot of direction to execute.A customer-first mindset is core to how you operate. You absorb customer insights, bring the voice of the customer into everything you build, and make sure marketing speaks to what customers actually care about. You'll partner closely with content writers, brand and design, and the Product Marketing team to ensure all communications and content ladder up to our GTM messaging and positioning frameworks.What You'll DoCustomer CommunicationsOwn email marketing strategy and execution — ABM, lifecycle, and nurture campaignsBuild evergreen and drip sequences that move prospects and customers through the funnelApply email best practices: segmentation, deliverability, A/B testing, and copywritingEnsure all communications align with the messaging and positioning framework set by Product MarketingCustomer StorytellingOrchestrate the customer advocacy program: wins, references, case studies, logo acquisition, and testimonialsPartner with content writers and the brand/design team to develop compelling customer stories — you drive the strategy and process, not the content creationBuild a library of proof points — logos, quotes, case studies — that support Sales and MarketingSurface customer narratives that reinforce brand positioning and GTM value propositionsCross-Functional ExecutionDrive awareness and pipeline growth for new product and feature launchesSupport the Product Marketing Manager to ensure comms and content align with GTM messaging and positioning frameworksIngest and apply VoC insights — absorb what you're hearing from customers and surface those signals back to the team to inform content and campaign strategyPartner with the broader marketing team on integrated campaignsSupport internal enablement to build customer loyalty and retentionPartner with Sales and Customer Success on cross-sell and upsell opportunitiesSet up and improve attribution frameworks and marketing operationsManage multiple programs and workstreams simultaneously with strong project disciplineWhat You'll NeedCritical CompetenciesHands-on email marketing experience: ABM, lifecycle, nurture, segmentation, and copywriting — this is the core of the role6 years of marketing experience; 8 years of total professional experience preferredProven track record marketing to B2B audiences and driving measurable pipeline impact — SaaS background strongly preferredCustomer-centric mindset — you default to the customer's perspective, communicate value in their language, and advocate for what they actually care aboutStrong program and project management skills — you can manage multiple workstreams, stakeholders, and timelines without losing momentumComfortable operating under ambiguity — you define structure where it doesn't existStrong ownership mentality: you set direction, drive execution, and own outcomes end-to-endData-driven mindset — you use metrics to inform decisions and optimize continuouslyFamiliarity with Salesforce or a similar CRM for pipeline reporting and attributionNice to HaveExposure to product marketing concepts (positioning, messaging, GTM) — you don't need a PMM title, but you should be able to work fluidly within those frameworksExperience building or scaling a customer advocacy or reference programFamiliarity with marketing automation platforms (HubSpot, Marketo, or similar)