Content and Customer Marketing Manager

About usCommon Room is the customer intelligence platform that captures every buying signal, giving companies superpowers with AI enrichment and automation to reach the right person with the right context at the right time. Despite an explosion of buyer signals, companies are left struggling with siloed point solution vendors, bloated tech stacks, and unactionable "intent" data. Common Room brings together all the buying signals you care about in one place so you can track the entire customer journey, match signals to real people and accounts, take action and automate. We’ve raised over $50 million from top-tier investors including Greylock, Index, and Madrona to build the world's first customer intelligence platform for modern B2B companies. And we’re backed by 25+ operators from the fastest-growing companies in the world such as Figma, Stripe, Airtable, Slack, Notion, Loom, and more.You + Common Room? You’d be joining a team that revels in asking hard questions, collaborating gladly, and making decisions quickly—a team that values simplicity, passion, trust, each other, and our customers above all.So hello! Please, knock on our door. We'd love to meet you.We're looking for a creative content leader and storyteller who can elevate our brand through compelling narratives, customer stories, and innovative content across multiple mediums. This is first and foremost a creative role—someone who can craft stories that resonate, think visually, and push us into new content formats (especially video). You'll work closely with our Product Marketing and Demand Gen teams to bring customer voices to life and scale our content engine across multiple channels.What You'll OwnCreative Content Strategy & ExecutionLead creative content strategy that builds brand awareness and differentiationDevelop and execute innovative content campaigns that get noticed and rememberedExpand our content across new mediums—particularly video, visual storytelling, and emerging formatsCreate compelling brand narratives that position Common Room as a category leaderBalance creative storytelling with content that drives demand generation outcomesUse AI tools strategically to scale content production while maintaining creative qualityCustomer StorytellingTransform customer success stories into multi-format content assets (written case studies, video testimonials, customer spotlights)Collaborate with Product Marketing and Customer Success to identify compelling customer storiesLead content creation for customer stories—from interviews to final assetsBuild a library of customer proof points that can be leveraged across campaignsContent OperationsManage relationships with freelance writers, video editors, and creative production partnersOwn content production workflows and quality standardsOversee content tools and platforms needed for production and distributionCollaborate cross-functionally with Product Marketing, Demand Gen, and Product teamsSEO/AEOPartner with Demand Gen on SEO/AEO strategyEnsure content is optimized for search and discoverabilityManage any SEO contractors or agencies as neededWhat We're Looking ForRequired Experience5+ years in content marketing, brand marketing, or creative roles in B2B SaaSStrong creative portfolio demonstrating innovative content and campaigns that made an impactProven ability to create compelling customer stories across multiple formatsVideo content experience (scripting, creative direction, managing production)Experience managing freelancers and external creative partnersTrack record of using AI to enhance and scale creative workRequired SkillsExceptional storytelling abilitiesCreative thinker who can develop original concepts and bring them to lifeStrong writer who can adapt voice and style across different content typesVisual thinker who can conceptualize and direct video and multimedia contentUnderstanding of how to balance brand-building content with performance goalsProject management skills to juggle multiple content initiativesBasic understanding of SEO best practicesWhat Makes You Stand OutYou have a creative portfolio that shows bold, memorable workYou're excited about experimenting with new content formats and platformsYou've successfully used AI to scale creative production without losing qualityYou have experience building content programs from scratchYou understand B2B buying journeys but lead with creativity, not just conversion metricsYou have experience in technical B2B products or GTM/RevOps spaceOur values:Be Customer-centric - We work backwards from the needs of our customers. The crisp articulation of customer value guides our decisions.Strive for Simplicity - We choose simplicity over complexity whenever possible. We seek to identify and understand the essential quality of what we are building.Make it Happen - We are quick to take the first step, and prioritize decisiveness over fear of making a mistake. We don’t confuse motion for movement and we measure ourselves on impact over actions.We’re In this Together - We measure personal success by the success of our customers and teammates. Relationships matter, and the strongest ones are built on the foundations of trust, enablement, and transparency.Our benefits:Our investment in caring for our employees and their families is a key part of our values and culture at Common Room:Competitive base compensation with meaningful equity ownershipHealth insurance including medical, dental, and vision, HSA and FSAWe pay 100% of your employee premium and 50% of your premium for any dependentsUnlimited Paid Time OffPaid Company HolidaysWork from home policy including a laptop and support for your home office needsMonthly Remote Stipend401(k) self contributionPaid Family LeaveOpportunity to join a diverse, passionate, and fun team at a pivotal time in the company’s lifecycleCommon Room provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.