About Collabera:
Established in 1991, Collabera is one of the fastest growing end-to-end information technology services and solutions companies globally. As a half a billion dollar IT company, Collabera's client-centric business model, commitment to service excellence and Global Delivery Model enables its global 2000 and leading mid-market clients to deliver successfully in an increasingly competitive marketplace.
With over 8200 IT professionals globally, Collabera provides value-added onsite, offsite and offshore technology services and solutions to premier corporations. Over the past few years, Collabera has been awarded numerous accolades and Industry recognitions including.
• Collabera awarded Best Staffing Company to work for in 2012 by SIA. (hyperlink here)
• Collabera listed in GS 100 - recognized for excellence and maturity
• Collabera named among the Top 500 Diversity Owned Businesses
• Collabera listed in GS 100 & ranked among top 10 service providers
• Collabera was ranked:
• 32 in the Top 100 Large Businesses in the U.S
• 18 in Top 500 Diversity Owned Businesses in the U.S
• 3 in the Top 100 Diversity Owned Businesses in New Jersey
• 3 in the Top 100 Privately-held Businesses in New Jersey
• 66th on FinTech 100
• 35th among top private companies in New Jersey
http://www.collabera.com/about_us/accolades.jsp
Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.
• Serves as a liaison between the business community and the IT organization in order to provide technical solutions to meet user needs.
• Possesses expertise in the business unit(s) they support, as well as, an understanding of the IT organizations systems and capabilities.
• Analyzes business partners operations to understand their strengths and weaknesses to determine opportunities to automate processes and functions.
• Assists in the business process redesign and documentation as needed for new technology.
• Translates high level business requirements into functional specifications for the IT organization and manages changes to such specifications.
• Educates the IT organization on the direction of the business.
• Negotiates agreements and commitments by facilitating communication between business unit(s) and IT from initial requirements to final implementation.
• Possesses an understanding of technological trends and uses this knowledge to bring solutions to business units supported to enhance the enterprises competitive edge.
• May make recommendations for buy versus build decision.
• Exemplifies Relationship Care and problem resolution skills in providing second level support via email and phone.
• Provides extraordinary customer care by responding to customer second level support queries in a fast-paced customer care environment.
• Develops customer relationships on every interaction that result in measurable customer value.
• Documents new customer support cases in a presentable format with constructive analysis and resolution notes.
• Improves the customer experience by using tools such as iCare, Sales Force, Voice of The Customer, Service Now, and Ecco.
• Assists in the analysis of underlying issues arising from investigations and performs in-depth root cause analysis.
• Delivers small and medium sized projects and performs business system administration.
• Leads emergency bridge calls to circumvent critical issues within SLA.
• Produces scheduled & ad-hoc reporting on an as-needed basis.
• Candidate must speak English and Spanish. Preference will be given to candidates who can also speak Portuguese.
To know more on this position or to schedule an interview, please contact;
Vishwas Jaggi
973-475-7482