Account Manager Bilingual (English/Spanish)

Position Overview

As an Account Manager Bilingual (English/Spanish) at SiGMA World, you will serve as the key link between our clients and the company, ensuring each customer receives exceptional service and value at every stage of their journey. You’ll manage and grow client relationships, guide them through our global exhibitions, and act as a trusted partner in helping them achieve their business goals within the iGaming ecosystem.

Key Responsibilities

• Own and manage customer relationships, acting as the primary bridge between client accounts and SiGMA World.


• Prepare and deliver tailored presentations on our products, services, and event solutions to showcase value and drive engagement.


• Build and nurture strong, long-term partnerships by understanding client needs and proactively offering solutions that align with their objectives.


• Guide and support clients throughout exhibitions, ensuring a seamless and rewarding experience before, during, and after each event.


• Provide excellent account management, maintaining clear communication, timely support, and high client satisfaction at all stages of the customer lifecycle.


• Gather and share feedback from clients and prospects to help internal teams improve products, services, and the overall customer experience.


• Maintain accurate and up-to-date customer data within the company’s CRM system to ensure effective communication and reporting.


• Collaborate cross-functionally with sales, marketing, and operations teams to deliver exceptional service and successful event outcomes.


• Support additional projects and ad hoc tasks as assigned by the line manager, contributing to the ongoing success of the SiGMA Group.

Qualifications & Experience

• Proven experience in Customer Success, Account Management, or Client Relations, ideally within the iGaming or events/exhibitions industry.


• Strong interpersonal and communication skills, with the ability to build rapport and trust across diverse client profiles.


• Excellent presentation and negotiation abilities, with a customer-centric and solution-oriented mindset.


• Highly organized, detail-oriented, and capable of managing multiple accounts simultaneously in a fast-paced environment.


• Proficiency with CRM tools and other client management systems.


• A proactive team player with a passion for creating outstanding client experiences and contributing to a global brand.


• Fluency in English and Spanish.